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X-Store Costumizer is not working he is loading and loading

This topic has 6 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Luca Rossi

SyntaxError

Participant

October 8, 2024 at 11:48

Hello! The Customizer isn’t working anymore after the X-Store Core update; it keeps loading. It worked fine before the update. What can I do? It’s probably not the plugins.

#417760 Copied Theme version: 9.4.2

5 Answers

Rose Tyler

Support staff

October 8, 2024 at 12:23

Hello, SyntaxError,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#417776 Copied

SyntaxError

Participant

October 8, 2024 at 12:40

Account details are in the private area.

Please contact administrator
for this information.

#417783 Copied

Rose Tyler

Support staff

October 8, 2024 at 12:54

Hello, SyntaxError,

We appreciate your prompt response.

Please provide FTP access also.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#417794 Copied

SyntaxError

Participant

October 8, 2024 at 13:13

FTP Details in the Privat Area. Thx

Please contact administrator
for this information.

#417802 Copied

Luca Rossi

Support staff

October 9, 2024 at 13:36

Hi @SyntaxError,

We couldn’t login to your website anymore: https://prnt.sc/R9gstUuqXnu1

Could you please double check?

Thank you!

#417994 Copied
Tagged: loading issue, online store, troubleshooting, web development, woocommerce, wordpress templates, x-store customizer
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