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X store Update failed - by Sam Va - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Rose Tyler

  • Avatar: Sam_Va
    Sam Va
    Participant
    December 28, 2020 at 03:34

    Hi there,
    I can’t update Xstore properly. It shows the following error message:

    An error occurred while updating XStore Core: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. app/models/customizer/addons/kirki-box-shadow

    Any help or suggestion to fix it?
    Thank you

    Please, contact administrator
    for this information.
    #265998 Copied Theme version: 7.2.2 WooCommerce version: 4.8.0
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 28, 2020 at 07:44

    Hello,

    If you have any permissions issues during auto-update it would be better to contact the hosting provider to fix it because it’s related to your server settings.
    Or do the update via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    #266003 Copied
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