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Xcore plugin problems – cannot add content

This topic has 6 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Kheops07

Kheops07

Participant

August 23, 2023 at 12:24

Hello! I have an website done with your theme. Great work!
Unfortunately i have problems with content adding. I can make changes on pages in dashboard, i can save the new work, but my website’s content isn t updating.

I’ve found out that xcore plugin is responsable for this.

The problem persists especially on contact page. In dashboard, i’ve added a map and a contact form, but this info hasn’t appear on contact page.

Here is my login info – Private Content

Thank you!

Please, contact administrator
for this information.

#365396 Copied Theme version: 9.1.13 WooCommerce version: 8.0.2

5 Answers

Rose Tyler

Support staff

August 23, 2023 at 13:25

Hello, Kheops07,

Thank you for contacting us and for using XStore.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your message and moved credentials into the Private Content area.

Please provide us with FTP access, we will check the situation more deeply. To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#365413 Copied

Kheops07

Participant

August 23, 2023 at 13:30

Hello!

The cpanel login data cannot help you?

Please contact administrator
for this information.

#365416 Copied

Rose Tyler

Support staff

August 23, 2023 at 13:58

Hello, Kheops07,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.

Kind Regards,
8theme team

#365424 Copied
Rose Tyler

Support staff

August 25, 2023 at 16:06
Hello, Kheops07,

The cause of the issue is the following custom CSS in Customizer -> Theme Custom CSS -> Global CSS. The details are provided in the video. We have not removed it as we are unsure of its purpose and removing it may disrupt the side customization.

p { margin-bottom: 1.43rem; line-height: var(--p-line-height,1.6); font-size: var(--p-font-size,1.14rem); display: none; }

Kind Regards,
8theme team
#365690 Copied
Kheops07

Participant

August 28, 2023 at 12:39

Who thought that a css code could make that.

It is important that you discovered this problem. Thank you very much!

#365890 Copied
Tagged: cannot add content, ecommerce site troubleshooting, plugin problem solutions, woocommerce, woocommerce xcore errors, wordpress themes, xcore plugin issues
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