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XCore plugin WCMP Stripe Issue - by danishnoorani

This topic has 19 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

danishnoorani

Participant

September 26, 2020 at 04:36

Hi,

This issue is a bit complex. Whenever I activate the XStore Core plugin, the ‘connect to stripe’ does not

XStore Core Inactive:
In dashboard/vendor-billing, user clicks ‘connect to Stripe’ adds in their credentials and is successfully redirected to dashboard/vendor-billing with their Stripe connected to us.

XStore Core active:
In dashboard/vendor-billing, user clicks ‘connect to Stripe’ adds in their credentials and is successfully redirected to https://saritoria.com/my-account/?opauth=YToyOntzOjU6ImVycm9yIjthOjQ6e3M6ODoicHJvdmlkZXIiO3M6ODoiRmFjZWJvb2siO3M6NDoiY29kZSI7czoxODoiYWNjZXNzX3Rva2VuX2Vycm9yIjtzOjc6Im1lc3NhZ2UiO3M6NDU6IkZhaWxlZCB3aGVuIGF0dGVtcHRpbmcgdG8gb2J0YWluIGFjY2VzcyB0b2tlbiI7czozOiJyYXciO047fXM6OToidGltZXN0YW1wIjtzOjI1OiIyMDIwLTA5LTI2VDAzOjM1OjAzKzAwOjAwIjt9 with their Stripe not connected to us.

Please assist with this its really important for us to get users stripe connected.

Please, contact administrator
for this information.

#252803 Copied Theme version: 7.0.1 WooCommerce version: 4.5.2

18 Answers

Rose Tyler

Support staff

September 26, 2020 at 08:21

Hello,

Provide temporary wp-admin and FTP access (not cPanel) , we will take a closer look. If you don’t know your FTP access, contact the hosting provider and ask this information.

Regards

#252821 Copied

danishnoorani

Participant

September 26, 2020 at 09:51

Hi Tyler,

Here are the credentials

Please contact administrator
for this information.

#252837 Copied

danishnoorani

Participant

September 26, 2020 at 09:56

Just to add some clarity further

Whenever the XStore Core has activated the Stripe Connect does not link back to vendor dashboard and we don’t recieve their details on our Stripe dashboard.

Please contact administrator
for this information.

#252838 Copied

danishnoorani

Participant

September 26, 2020 at 09:58

Correction.

Please contact administrator
for this information.

#252840 Copied

Olga Barlow

Participant

September 28, 2020 at 11:24

Hello,

1) We can’t log in to your Dashboard http://prntscr.com/up7ewu
2) We can’t connect to your FTP http://prntscr.com/up7ebz
Please, check them both and provide the correct access to allow us to proceed.

Regards

#252962 Copied

danishnoorani

Participant

September 29, 2020 at 06:49

Please try these credentials:

Please contact administrator
for this information.

#253074 Copied

Olga Barlow

Participant

September 29, 2020 at 15:05

Hello,

Have you tried to log in to Dashboard using credentials you provided https://gyazo.com/ad7343af4aa62382255c8d978e2b231d ?

Have you tried to connect to FTP yourself?
Contact your hosting provider, maybe they have any limits for the FTP connections from other countries. Because it does not connect to your server http://prntscr.com/upzkj6
Even if the username and pass are correct.

Regards

#253129 Copied

danishnoorani

Participant

September 29, 2020 at 15:58

Please try this. I can log in to both

Please contact administrator
for this information.

#253134 Copied

danishnoorani

Participant

September 29, 2020 at 16:15

You can also try this again. This will work too

Please contact administrator
for this information.

#253138 Copied

Olga Barlow

Participant

September 29, 2020 at 17:58

Hello,

Ok, I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#253178 Copied

danishnoorani

Participant

September 30, 2020 at 10:56

Okay, thank you so much. Please let me know the soonest. Thanks

#253260 Copied

Olga Barlow

Participant

September 30, 2020 at 14:35

Hello,

Try now, please.

Regards

#253283 Copied

danishnoorani

Participant

October 1, 2020 at 06:30

Sorry, it’s not working. The same issue after you add in your stripe credentials and redirect to my account page “it says can’t log in with Facebook. try again later.”

#253361 Copied

Olga Barlow

Participant

October 1, 2020 at 09:22

Hello,

Go to Theme Options > FaceBook > remove the FB keys. Try Stripe after that. If it works then add the FB keys back.
Then create test Stripe account and provide us with test access that we’ll be able to use to test the problem and find the correct solution https://infusiongroup.com/knowledgebase/how-to-test-the-woocommerce-checkout-process-using-stripe/

Regards

#253382 Copied

danishnoorani

Participant

October 1, 2020 at 09:38

Okay so I tired that and it didnt work either.

I have a testing environment for stripe.

After signing in you can log on to this url
https://saritoria.com/my-account/my-wallet/

And click connect to stripe. Add this your credentials and see if it works. I can’t give you stripe credentials as it requires google auth code. However, you create an account. Add in dummy credentials and see if works.

I tried everything but its whenever the xtheme core plugin is activated I get this error.

#253386 Copied

Olga Barlow

Participant

October 1, 2020 at 16:06

Hello,

Could you, please, send us the video on how it works when our plugin is deactivated and how it works with our plugin. Because I see that page you provided is some custom page and we don’t understand clearly how it should work to test and fix the issue.

Regards

#253434 Copied

danishnoorani

Participant

October 5, 2020 at 18:57

Okay I will send it the soonest

#253997 Copied

Olga Barlow

Participant

October 6, 2020 at 12:05

Hello,

Ok, we’ll be waiting.

Regards

#254066 Copied
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