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XforWooCommerce filter not working all other is perfect

This topic has 10 replies, 3 voices, and was last updated 4 weeks, 1 days ago ago by Jack Richardson

Dejan

Participant

January 31, 2025 at 10:46

Hi
Hi Have installed xstore and everything is working perfectly except the XforWooCommerce filter plugin.Simply is not responding .
can you please help or I can give you access to check it out.

Please, contact administrator
for this information.

#432905 Copied Theme version: 9.4.7

9 Answers

Rose Tyler

Support staff

January 31, 2025 at 11:35

Hello, Dejan,

Thank you for contacting us and for using XStore.

1/ To potentially resolve your issue, we kindly request that you downgrade your PHP version to 8.0 or 8.1 and verify if the problem persists. Your hosting provider can do the downgrade at your request.

2/ Contact support of the plugin you mentioned to get help from their side.

Best regards,
8Theme’s Team

#432911 Copied

Dejan

Participant

January 31, 2025 at 13:43

Hi
I have chnaged the php version to 8.1 and to 8.0 but the problem is the same , the xstore doesnt respondes to any of this filters.

#432934 Copied

Rose Tyler

Support staff

January 31, 2025 at 14:33

Hello, Dejan,

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#432942 Copied

Dejan

Participant

February 7, 2025 at 08:43

Hi
I got very high resource usage with only core plygin activated so I installed wp rocket but the problem still persist and from hosting got reply that “heartbeat (admin-ajax.php) requests per site is high at the moment”. Is this some common situation and maybe I need bigger resources at the moment I have Physical Memory Usage 1 GB / 1 GB (100%) I/O Usage 5.97 MB/s / 6 MB/s (99.54%) Number Of Processes 21 / 50 (42%).
Please advice what are the optimal resources needed so this theme can run smoothly .
hope for fat reply

#433632 Copied

Rose Tyler

Support staff

February 7, 2025 at 09:13

Hello, Dejan,

Have you changed wp-admin access? Please make them correct.

Could you please provide some relevant screenshots and temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#433636 Copied

Dejan

Participant

February 7, 2025 at 09:19

all details in private

Please contact administrator
for this information.

#433637 Copied

Dejan

Participant

February 7, 2025 at 15:06

updated

Please contact administrator
for this information.

#433674 Copied

Dejan

Participant

February 7, 2025 at 15:06

dejan.dudeski

hevy load on all4net.mk

Feb 07, 12:54 PM UTC
Onyekachi C

Hi Dejan, thank you for contacting A2 Hosting. I am sincerely sorry that there is heavy load on all4net.mk. Not to worry, I will do my best to investigate the issue for you.

Feb 07, 01:21 PM UTC
Onyekachi C

Kindly give me 5-8 minutes.

Feb 07, 01:21 PM UTC
Onyekachi C

Thank you for being patient.

Feb 07, 01:25 PM UTC
Onyekachi C

I can replicate the resource issue on the domain.
Attachment [Click here to view]

Feb 07, 01:27 PM UTC
Onyekachi C
Attachment [Click here to view]

Feb 07, 01:27 PM UTC
dejan.dudeski

from what ip comes this load

Feb 07, 01:28 PM UTC
Onyekachi C

From the snapshots, it appears it is caused by wp-admin-ajax.php processes.

Feb 07, 01:28 PM UTC
Onyekachi C

I will check the logs to see the IP that is causing the issue.

Feb 07, 01:28 PM UTC
dejan.dudeski

pls send me becouse it was reported 68.66.248.7 that is the ip adress where is the hosting

Feb 07, 01:29 PM UTC
dejan.dudeski
Attachment [Click here to view]

Feb 07, 01:29 PM UTC
Onyekachi C

The most traffic is coming from your server IP and it is generating a lot of ajax requests. A plugin is mostly responsible for this.

Feb 07, 01:32 PM UTC
dejan.dudeski

but I have only

Feb 07, 01:32 PM UTC
dejan.dudeski

small number of plygins enabled

Feb 07, 01:33 PM UTC
dejan.dudeski

core plygin from theme

Feb 07, 01:34 PM UTC
dejan.dudeski

woocommerce

Feb 07, 01:34 PM UTC
dejan.dudeski

wp rocket

Feb 07, 01:34 PM UTC
dejan.dudeski

wholesale playgins

Feb 07, 01:34 PM UTC
dejan.dudeski

payed

Feb 07, 01:34 PM UTC
dejan.dudeski

also wp rocket payed

Feb 07, 01:34 PM UTC
Onyekachi C

Thank you for your reply. From the browser console, I noticed a few admin-ajax processes generated by Woocommerce. The Wp rocket plugin has a heartbeat feature which you can use to control the heartbeat.

Feb 07, 01:35 PM UTC
Onyekachi C

Configuring heartbeat will reduce the ajax processes.

Feb 07, 01:36 PM UTC
dejan.dudeski

I allready used this feature

Feb 07, 01:36 PM UTC
dejan.dudeski

to

Feb 07, 01:36 PM UTC
dejan.dudeski
Attachment [Click here to view]

Feb 07, 01:37 PM UTC
dejan.dudeski

Woocommerce is the problem?

Feb 07, 01:37 PM UTC
dejan.dudeski

plygin

Feb 07, 01:37 PM UTC
dejan.dudeski

but this is preaty common plygin

Feb 07, 01:37 PM UTC
Onyekachi C

Thank you for your reply. I understand that it is a common plugin however, from the logs, the ajax requests are causing the load on your server and they are mostly coming from Woocommerce. You may need to reduce the activity of heartbeat in the backend.

Feb 07, 01:39 PM UTC
dejan.dudeski

how to do that

Feb 07, 01:40 PM UTC
dejan.dudeski

?

Feb 07, 01:40 PM UTC
Onyekachi C
Attachment [Click here to view]

Feb 07, 01:41 PM UTC
dejan.dudeski

to disable

Feb 07, 01:42 PM UTC
dejan.dudeski

?

Feb 07, 01:42 PM UTC
Onyekachi C

I will not really recommend it because it may impact Woocommerce. You may want to consider a standalone shared hosting account for the domain.

Feb 07, 01:42 PM UTC
dejan.dudeski

this is solution that I was considering but Im not 100% sure that will solve my problem

Feb 07, 01:43 PM UTC
dejan.dudeski

Run Managed Hosting

Feb 07, 01:43 PM UTC
dejan.dudeski

I was thinking to move to this plan

Feb 07, 01:44 PM UTC
dejan.dudeski

probably will have better performance

Feb 07, 01:44 PM UTC
dejan.dudeski

but not sure if will drain this resources also

Feb 07, 01:44 PM UTC
Onyekachi C

It will have a slightly better performance on the Run managed WordPress plan because the managed WordPress plan is on a Turbo server but in terms of resources, the account on the reseller is almost the same with the one on the Run managed WordPress plan.

Feb 07, 01:48 PM UTC
dejan.dudeski

4GB Memory (RAM)

Feb 07, 01:49 PM UTC
dejan.dudeski

I have now 1GB

Feb 07, 01:49 PM UTC
Onyekachi C
Attachment [Click here to view]

Feb 07, 01:51 PM UTC
Onyekachi C

Alright, you can consider the upgrade. The Run plan has better RAM and CPU

Feb 07, 01:51 PM UTC
dejan.dudeski

yes but Im not sure

Feb 07, 01:52 PM UTC
dejan.dudeski

that will solve the problem

Feb 07, 01:52 PM UTC
Onyekachi C

Your site will keep growing. I cannot provide a 100% guarantee that it will fix the issue but it is a step in the right direction. You can purchase the plan for one month and test. If you are not satisfied, you can request a refund within 30 days and you will get a full refund.

Feb 07, 01:55 PM UTC
dejan.dudeski

so If I disable woocommerce load will fall

Feb 07, 01:59 PM UTC
Onyekachi C

Disabling Woocommerce can reduce the load but I see that your site thrives on woocommerce because you have products on the site.

Feb 07, 02:00 PM UTC
Onyekachi C

In summary, you should consider an upgrade or further configure the heartbeat. I recommend the former.

Feb 07, 02:01 PM UTC
Onyekachi C

Will this be all for now?

Feb 07, 02:01 PM UTC
dejan.dudeski

yes that is the site

Feb 07, 02:01 PM UTC
dejan.dudeski

yes thanks

Feb 07, 02:02 PM UTC
dejan.dudeski

very constructive

Feb 07, 02:02 PM UTC
Onyekachi C

Thank you for your time, do have a lovely day.

Feb 07, 02:02 PM UTC

#433675 Copied

Jack Richardson

Support staff

February 10, 2025 at 08:12

Dear @Dejan,

Thank you for reaching out to us.

After reviewing the conversation you provided, we understand that you have decided to upgrade your server configuration. Please note that this matter is not related to our theme. The response you sent appears to be an informative message.

If you have any specific questions or require further clarification, please do not hesitate to let us know. We would be happy to assist you.

Best regards,
Jack Richardson
The 8Theme Team

#433896 Copied
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