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XStore Burger theme problems - by RuslanT

This topic has 7 replies, 4 voices, and was last updated 4 years, 3 months ago ago by Rose Tyler

RuslanT

Participant

August 13, 2020 at 20:39

There is a problem loading the demo data. I have already rebooted hosting, reinstalled the CMS itself many times. But the problem remains the same. Media content is not loading.

Please, contact administrator
for this information.

#247754 Copied Theme version: 6.3.2 WooCommerce version: latest

6 Answers

John Holden

Support staff

August 14, 2020 at 05:29

Hi,

Please provide temporary wp-admin and FTP access.

Regards,
Hung PD

#247798 Copied

RuslanT

Participant

August 14, 2020 at 10:43

Hello

Please contact administrator
for this information.

#247844 Copied

RuslanT

Participant

August 14, 2020 at 10:51

Another question, in the OUR MENU section, the online store page is divided into product categories, but each category displays the entire list. How can you pin sections by category?

#247845 Copied

Olga Barlow

Support staff

August 14, 2020 at 17:53

Hello,

It seems your server imports media very slow and the existing timeout was not enough. We have imported the some media manually but it does not allow to import all the media http://prntscr.com/tzp4x3

2) Edit the page and Grid products element and choose what category you want to show for every tab http://prntscr.com/tzoyew

Regards

#247930 Copied

RuslanT

Participant

August 14, 2020 at 18:49

I doubled my hosting and throughput metrics. The problem is not from the hosting side.

#247941 Copied

Rose Tyler

Support staff

August 15, 2020 at 08:51

Hello,

Have you changed wp-admin access? I can’t log in.
Is there anything else I can help you with?

Regards

#247990 Copied
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