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Xstore 403 error and “The response is not a valid JSON response”

This topic has 4 replies, 2 voices, and was last updated 3 years ago ago by Rose Tyler

  • Avatar: Andrii Zhmurko
    Andrii Zhmurko
    Participant
    February 15, 2022 at 12:24

    Hello! After last updates wp-admin/post.php is not working.
    Editing page causes error: “Updating failed. Error message: The response is not a valid JSON response.”
    Editing product causes error: 403 Forbidden
    I’ve tried to re-generate .htaccess file and check incorrect file permissions – not working.
    Deactivating all WordPress plugins and activating only Xstore core and Woocommece – not working.

    Help me please to fix this issue.

    Please, contact administrator
    for this information.
    #317208 Copied Theme version: 8.1 WooCommerce version: 6.2.0
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2022 at 13:06

    Hello,

    Do you have the same problem when a default theme (like Storefront or Twenty Twenty-One) is activated on your site?

    Regards

    #317211 Copied
    Avatar: Andrii Zhmurko
    Andrii Zhmurko
    Participant
    February 15, 2022 at 13:46

    Yes.

    //Do you have the same problem when a default theme (like Storefront or Twenty Twenty-One) is activated on your site?

    #317217 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 15, 2022 at 14:29

    It means the problem is independent of our theme, so the theme support can’t help you. Try to contact your hosting provider.

    Regards

    #317220 Copied

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