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Xstore 500 error on my second xstore site!!!

This topic has 30 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

filmguerilla

Participant

May 11, 2022 at 19:12

Hi guys,

I just renewed my support. I hope someone could take a look on my website again.

The problem i’m getting with my second Xstore site is 500 errors / Slow loading especially when editing the site.. Eversince i launched this site i’m getting this but lately i’m tired of getting this error since the other Xstore site is not like this. the first one loads quick. no errors even using it simultaneously (open multiple pages etc).

I’m not sure what causing this problem but it’s there! If i use the site like loading 2-3 pages at the same time i will get 500 error. I had to wait before reloading it again. I guess my visitors are getting the same problem as well.

Like i said. I don’t have this problem on the first Xstore site that i made/manage.. Why i’m getting this from my second site? Almost same settings from the previous one… Can someone check this for me? It’s very annoying.

This site are always updated etc… Let me know what you need to check the site.

Please, contact administrator
for this information.

#323684 Copied Theme version: 1 WooCommerce version: 6.5.0

29 Answers

Rose Tyler

Support staff

May 12, 2022 at 07:45

Hello,

Contact your hosting provider to get more information about that. They should be able to guide you and tell you what happens. I suppose that you reach some server limit and it caused the problem.

If you are getting the 500 error in Customizer – Contact your hosting support to get help with the increase of SubstituteMaxLineLength. As a rule, this limit caused the 500 error of the Customizer. To be 100% sure provide us with the server error logs. There should be the error that explains what limit is reached.

Regards

#323702 Copied

filmguerilla

Participant

May 12, 2022 at 13:57

Contacted my hosting provider. They told me to contact you.

It’s very mysterious why this website is having problem but the first one is doing great.

They told me to contact you. It seems like the elementor and other major plugins is the culprit.

Edit: even your support site is having the same problem. 🙁

Please check private content

Please contact administrator
for this information.

#323725 Copied

Olga Barlow

Support staff

May 12, 2022 at 16:40

Hello,

Check your site now. Let me know if you face that 500 error again.

Regards

#323738 Copied

filmguerilla

Participant

May 12, 2022 at 16:44

Working on maintenance right now. trying to figure what is the problem. I deleted elementor and the site can take multiple stuff going.

By the way, what did you do to my website?

#323740 Copied

Olga Barlow

Support staff

May 12, 2022 at 16:50

Hello,

I removed the XStore core plugin and reinstalled that because the error log file displays that some core files of the plugin were missing. After that, I installed the Elementor plugin and checked the page editing and it was ok.

Regards

#323742 Copied

filmguerilla

Participant

May 12, 2022 at 16:56

Ok. im gonna test the site again. I’ve been having problem with this eversince it was launched. i hope this help. i’ll keep you updated…

thank you very much! renewing my support here is very worth it!

#323744 Copied

filmguerilla

Participant

May 12, 2022 at 16:59

lastly, should i still need to request this to my hosting provider?

If you are getting the 500 error in Customizer – Contact your hosting support to get help with the increase of SubstituteMaxLineLength. As a rule, this limit caused the 500 error of the Customizer. To be 100% sure provide us with the server error logs. There should be the error that explains what limit is reached.

#323745 Copied

filmguerilla

Participant

May 12, 2022 at 19:09

Hello,

Still experiencing this problem. 🙁

https://prnt.sc/DYf8FtsYjoDc

#323754 Copied

Olga Barlow

Support staff

May 13, 2022 at 13:40

Hello,

Tell me your actions to reproduce the mentioned issue.

Also, I see that third-party plugins generate the fatal errors https://prnt.sc/Lcxa-qIb96jq
So, could you, please, contact plugin authors about this?

Regards

#323806 Copied

filmguerilla

Participant

May 16, 2022 at 05:33

Hello Olga,

I got a response from my hosting.

https://prnt.sc/B_ybDUcA7cVV

They added the SubstituteMaxLineLength

It seems like one or more scripts are eating up CPU usage on this website.

I’ll make an observation this week. I’ll also try to contact Yoast. Elementor also has problem with my site.

If you notice, the site is loading too slow compare to showcasecarpet which is almost identical to onthecornermanila. Right now i just loaded the site on my browser and this is the usage. https://prnt.sc/74nTiQILG6Ic 🙁

#323956 Copied

filmguerilla

Participant

May 16, 2022 at 05:58

Tried deactivating YOAST right now. will keep you updated

#323957 Copied

Olga Barlow

Support staff

May 16, 2022 at 11:46

Hello,

Ok, thank you. Let us know about the results.

Regards

#323987 Copied

filmguerilla

Participant

May 20, 2022 at 01:26

Hi Olga,

Site seems to be loading faster than before. But still observing.

I reinstalled the yoast seo plugin. it seems like there is a complict with JSON on the theme? This might be the culprit why my site is loading so slow and eating lots of resources when installed. Can you check for me please?

Thank you very much!

Please check private content

Please contact administrator
for this information.

#324253 Copied

filmguerilla

Participant

May 20, 2022 at 02:34

UPDATE.

I’ve been able to fix YOAST plugin. will still make an observation.

The Yoast SEO plugin is having complict with my SSL plugin. Now it’s fix. Hope the site will run much faster. I’ll keep you updated.

#324254 Copied

Olga Barlow

Support staff

May 20, 2022 at 12:00

Hello,

Ok, sure.

Regards

#324289 Copied

filmguerilla

Participant

May 24, 2022 at 13:45

HI Olga,

Just an update after updating Xstore and plugins today. Encountered 500 error a few times. 🙁

Please see private content

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for this information.

#324505 Copied

Olga Barlow

Support staff

May 24, 2022 at 17:44

Hello,

What errors in the server error logs do you get while facing 500 errors. Because statistics screenshot gives us nothing, the only error log is important.

Regards

#324515 Copied

filmguerilla

Participant

May 25, 2022 at 05:09

Here.

This is the last error i think.

Please contact administrator
for this information.

#324539 Copied

filmguerilla

Participant

May 25, 2022 at 05:21

Changing PHP version would ease this problem?

#324540 Copied

filmguerilla

Participant

May 25, 2022 at 06:19

another error 500 just right now while adding products on my website

this seem unsuall since i dont use the site pages in multiple times. Just one page just adding products. Before i could see this error messages when i’m multitasking (loading pages at the same time)

This problem just occur after i updated the whole plugins yesterday.

Thanks for the help

Please contact administrator
for this information.

#324541 Copied

Olga Barlow

Support staff

May 25, 2022 at 12:48

Hello,

As you can see from the error logs you have 2 types of errors:

1) Memory limit error
PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 8183808 bytes) in /public_html/wp-includes/functions.php on line 5219
2) Error of the Litespeed cache plugin
Fatal error: require_once(): Failed opening required ‘/public_html/wp-content/plugins/litespeed-cache/src/debug2.cls.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /public_html/wp-content/plugins/litespeed-cache/autoload.php on line 35

So, contact your hosting provider to increase the memory limit and also Litespeed cache plugin author.

Regards

#324580 Copied

filmguerilla

Participant

May 28, 2022 at 07:17

conctacted my hosting. will deactivate this plugin and see what happens.

can you recommend me a good cache plugin that dont use too much memory?

thanks

#324753 Copied

Rose Tyler

Support staff

May 28, 2022 at 09:01

Hello,

Please read our docs https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#324764 Copied

filmguerilla

Participant

May 30, 2022 at 12:58

Got another 500 error… This is so very disappointing. Nots ure wether the theme, plugins or even the host has the problem. The other site i use your theme is working as it should. But not the other one. not sure why..

Please contact administrator
for this information.

#324819 Copied

Olga Barlow

Support staff

May 30, 2022 at 16:10

Hello,

Contact your hosting provider support, please. Because all these errors are related to server settings and server limits or to the third-party cache and optimization plugins, not to theme files. So, hosting support should take a closer look at these errors and help to fix problems with the permissions and memory limits.

Regards

#324835 Copied

filmguerilla

Participant

June 1, 2022 at 19:10

Hi olga, not sure if this is hosting related but please check the last error i got while adding products… I can upgrade my hosting but this is weird. The other site which i use your theme is working properly.

The critical error occured while adding an order to my website. i’m sure it won’t eat up memory while just adding an order?

et-core-plugin isnt this xstore?

Please contact administrator
for this information.

#325000 Copied

Olga Barlow

Support staff

June 2, 2022 at 18:39

Hello,

You need to contact your hosting provider because the error tells that Failed opening required /wp-content/plugins/et-core-plugin/app/controllers/shortcodes/portfolio.php.
As a rule, this happens if the file does not exist but it’s not your case https://prnt.sc/4hLIINh_csW_ so, then something is wrong with the file permissions. Hosting support needs to take a look at this carefully.

Regards

#325070 Copied

filmguerilla

Participant

June 21, 2022 at 00:25

Can you tell me which file has file permission problem so i could forward this to my host?

#326404 Copied

Olga Barlow

Support staff

June 21, 2022 at 17:36

Hello,

Path to file is mentioned in the fatal error after “Failed opening required …..”

Regards

#326468 Copied
Tagged: 500 error, second site, themes, woocommerce, wordpress, xstore
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