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Xstore 8.3/ Core plugin 4.3 – Elementor no longer working. Urgent

This topic has 7 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Clau8826

Clau8826

Participant

August 12, 2022 at 08:53

Hi,

Since i installed the latest version of the theme and the core plugin today, when i try to edit a page using elementor the builder just keeps on an endless loading screen

I deactivated all plugins leaving only woocommerce (6.8) and the core plugin enabled and the problem still happened

Then i disabled the core plugin and the problem went away

I went further and reactivated all plugins except the core plugin and the problem went away

So it is the core plugin that is stopping elementor from loading

I tested using elementor 3.7 and also rolled back to 3.6.8 but both have this issue.

Can you please do a test on your end too?

Thank you

#331616 Copied Theme version: 8.3 WooCommerce version: 6.8

6 Answers

Rose Tyler

Support staff

August 12, 2022 at 09:02

Hello,

We do not have this problem on test site.
Please provide URL of your site and temporary wp-admin access, via the Private Content area.

Regards

#331620 Copied

Clau8826

Participant

August 12, 2022 at 09:19

Hi,
I attached the login details
Thank you
If you want i can also create a staging copy of the site but you will have to use your own license to activate the theme i think
To test, go to pages and try to edit with elementor .. it will be stuck on the loaidng screen

Then try to disable all plugins, except woocommerce and xstore core plugin , the problem will persist

Then disable xstore core and the problem will be fixed

Thank you

Please contact administrator
for this information.

#331624 Copied

Rose Tyler

Support staff

August 12, 2022 at 09:25

Hello,

Thanks for the fast reply.
We’ve checked your Home page, and do not see any problem. Please check screenshots in the Private Content area.
It looks like a cache problem of your browser. Please clear all cache and try to edit Home page using Eleemntor then.

Regards

Please contact administrator
for this information.

#331626 Copied

Clau8826

Participant

August 12, 2022 at 09:27

Hi,
Thank you for your fast reply
Well this is very odd i don’t understand. For me it is only working if i either disble the xstore core plugin OR if i put elementor in safe mode

may i ask please what browser are you using ?

#331627 Copied

Clau8826

Participant

August 12, 2022 at 09:30

An update, because it worked for you i decided to testing using a different browser
I was using Firefox
Now i tested with Chrome and it is working

I logged in remotely to my office computer and i did the same test using Firefox and Chrome and I had the same result with Firefox it was not working, with Chrome it was working

Could you perhaps do a test yourself using Firefox to see if you have the same issue?

I am using windows 10, in case it matters ( perhps you are using MAC so it might matter in this case )

#331629 Copied

Clau8826

Participant

August 12, 2022 at 09:53

Hi. Another update
Clearing all the temp files and cookies for the browsers fixed the issue.
So i think this happens when a new update is installed for either xstore or elementor.
I noticed a lot of similar topics on the form on this subject
I think this should be pinned in the FAQ or something
I will update you in case anything changes but for now everything seems to be ok
Thank you very much for your help and fast response.

#331633 Copied
Tagged: core plugin 4.3, elementor, themes, urgent, woocommerce, wordpress, xstore 8.3
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Xstore 8.3/ Core plugin 4.3 – Elementor no longer working. Urgent

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