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Xstore 9.4.1 and wordpress 6.6.2 compatibility

This topic has 12 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Rose Tyler

gabrielet

Participant

September 11, 2024 at 10:04

I updated as your reply to ticket in link and now it’s a white screen. I only access the backend. Now I reinstalled the backup and everything is ok. Why?

https://www.8theme.com/topic/xstore-9-4-1-and-wordpress-6-6-2-compatibility/

#413933 Copied

11 Answers

Jack Richardson

Support staff

September 11, 2024 at 10:21

Dear @gabrielet,

I hope this message finds you well.

We have conducted tests on the versions you specified across our websites and are pleased to report that we did not encounter any errors or issues. This leads us to believe that the problem may have been local to your environment. From this conversation, it appeared that you have successfully resolved the issue. Could you please confirm if this is the case? Alternatively, did you revert your website to a previous version?

For further investigation, you might consider checking the error_log file on your server, which could provide insights into the ‘white screen’ issue you experienced.

Thank you for your attention to this matter. We look forward to your confirmation.

Best regards,
Jack Richardson
8Theme’s Team

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gabrielet

Participant

September 11, 2024 at 13:07

when i install wordpress 6.6.2 everything is fine. when i update elementor white screen

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Jack Richardson

Support staff

September 11, 2024 at 14:23

Hello @gabrielet
Could you please, share with us the error log details that should contains the details as we previously asked you.
Kind regards, Jack Richardson

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gabrielet

Participant

September 11, 2024 at 15:47

No error_log was created for today in my server!
Even after activating Elementor and getting a white screen!

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Jack Richardson

Support staff

September 11, 2024 at 16:10

Dear @gabrielet,

I hope this message finds you well. We are writing to request your assistance in resolving an issue we have encountered with your website.

If feasible, could you please create a staging version of your current website and verify whether the ‘white screen’ issue persists on this platform? Should the problem remain, we kindly ask that you provide us with access to the staging site so that we can investigate the potential causes.

Alternatively, if the issue does not appear on the staging site or you are unable to create one, we recommend reaching out to your hosting provider to request the error log generated during the plugin updates. Additionally, you might consider enabling debugging on your website to track the paths of any fatal errors that occur during the upgrade process.

We appreciate your cooperation and look forward to your prompt response.

Best regards,
Jack Richardson
8Theme’s Team

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gabrielet

Participant

September 11, 2024 at 18:28

Nothing. I tried to make the staging site with two premium plugins but the staging site doesn’t even work.

Can’t you do anything about it with the site accesses?

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Jack Richardson

Support staff

September 12, 2024 at 07:35

Dear @Gabriele,

I hope this message finds you well. We are writing to request access to your current live website. Could you please ensure that all recent updates are applied so that we can address the ‘white screen’ issue promptly?

We appreciate your cooperation and look forward to your prompt response.

Best regards,
Jack Richardson
The 8Theme Team

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gabrielet

Participant

September 12, 2024 at 08:33

Yes all updates have been implemented, white screen

Please contact administrator
for this information.

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gabrielet

Participant

September 12, 2024 at 08:37

sossy the domain is https://www.sweetandchic.it/

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gabrielet

Participant

September 12, 2024 at 09:07

sorry, strangely after five minutes without doing anything the site works. Thanks anyway

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Rose Tyler

Support staff

September 12, 2024 at 10:00

Dear @Gabriele,

We are pleased to hear that your problem has been successfully resolved.

Please note that this topic will now be closed. Should you have any new questions or require further assistance, feel free to open a new topic.

Warm Regards,
The 8Theme Team

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Tagged: best wordpress 6.6.2 themes, optimized ecommerce themes, responsive xstore woocommerce theme, upgrade to xstore 9.4.1, woocommerce wordpress themes, wordpress 6.6.2 compatibility, xstore 9.4.1 wordpress theme
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The issue related to '‘Xstore 9.4.1 and wordpress 6.6.2 compatibility’' has been successfully resolved, and the topic is now closed for further responses

Xstore 9.4.1 and wordpress 6.6.2 compatibility

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