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Xstore-amp no image shown on mobile device

This topic has 9 replies, 2 voices, and was last updated 2 years, 4 months ago ago by caribou

caribou

Participant

August 11, 2022 at 14:47

Hello the Support Team,

I have a problem on mobile with my theme, the following error appears and I didn’t know how to fix it. Can you please help ?

Warning : getimagesize(https://8theme.b-cdn.net/wp-content/plugins/revslider/public/assets/assets/dummy.png):
Failed to open stream: No such file or directory in
/homepages/45/d901075961/htdocs/wp-content/plugins/xstore-amp/xstore-amp.php on line725

Thanks for your help.

#331560 Copied Theme version: 8.2.4 WooCommerce version: 6.8.0

8 Answers

Rose Tyler

Support staff

August 11, 2022 at 14:52

Hello,

Do you use the latest version of XStore AMP plugin – https://www.8theme.com/downloads ?
Please provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#331562 Copied

caribou

Participant

August 11, 2022 at 15:00

Thanks for the quick reply.
Yes I use the latest version of XStore AMP plugin.

Please contact administrator
for this information.

#331563 Copied

Rose Tyler

Support staff

August 11, 2022 at 15:15

Hello,

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Also, we need FTP access. If you do not know how to create FTP, contact your hosting provider, they will help you.

Regards

#331566 Copied

caribou

Participant

August 11, 2022 at 15:24

Here are your IDs for WP and FTP.

Best regards.

Please contact administrator
for this information.

#331567 Copied

Rose Tyler

Support staff

August 11, 2022 at 15:52

Hello,

Thanks for the reply. Provide URL of the page where the warning shows.
Provide screenshots for a better understanding of the problem with images.
Also, read this article – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Regards

#331570 Copied

caribou

Participant

August 11, 2022 at 16:34

I read everything about that topic…
Screenshot in private content.

Best regards

Please contact administrator
for this information.

#331572 Copied

Rose Tyler

Support staff

August 11, 2022 at 17:05

Thanks for the reply. I’ve passed the topic to one of our developers. I will let you know once get an answer.

Regards

#331574 Copied

caribou

Participant

August 16, 2022 at 09:22

Hello the Support Team,
I had another issue with WooZone plugin that seemed to have fixed the problem. So I close this topic as well.
Thanks for the help provided.
Best regards.

#331841 Copied
Tagged: best selling, mobile devices, no image, themes, woocommerce
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