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Xstore and Massive addons and Non Latin chars

This topic has 14 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Olga Barlow

dunies

Participant

February 28, 2018 at 07:56

Hello,

About a week ago, I contacted you via chat in order to ask your help about a problem I have with massive addons. Before contacting you I had contacted with massive addons and they told me that they would work with you to help me solve the problem once you contacted them.

https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=81&filter=all#comment_18763638

However your support team never contacted them. They tried to solve the issue themselves and did nothing but just activating the decoding button which made the site dramatically slow and caused decoding problems to the front end of the site.

I have bought 3 licenses of xstore I used to be very happy with your support but lately I don’t feel that support is helpful.

Today I was about to buy one more license but I found out that the theme is nice when the Massive addons are used.

I’m so sorry that your support is not as it used to be and I’m sorry you weren’t willing to solve the problem.

Just in case you decide to solve the issue, contact Massive addons (they were expecting you) and let me know.

#186589 Copied

13 Answers

Olga Barlow

Support staff

February 28, 2018 at 20:03

Hello,

I have sent you message 5 days ago but did not get any reply http://prntscr.com/il1kyo
So, please provide me FTP and Dashboard access to your site. If we contact with plugin developers they may need this to help you. And then we’ll contact them.

Regards

#186740 Copied

dunies

Participant

February 28, 2018 at 22:10

Dear Olga, I never got your reply because our chat session has got removed and never received a copy via email. In the old days I was able to view past sessions. These days that is not possible.

Do you think it is help when you see question marks instead of text at front end and you tell me that website is Ok? Website was struggling to load because of encoding problem.

Anyway I will set up a demo the next days and I will send you login details to handle the issue. I cannot proceed in more purchases if this problem cannot be solved.

Please expect my next communication on Monday as I’m abroad right now.

Thank you.

#186751 Copied

Olga Barlow

Support staff

March 1, 2018 at 12:38

Hello,

No, questions marks is not a good result but we did not see it when the option was activated. That’s why I have asked you to check too.

Anyway, once we get the admin panel and FTP access we’ll check everything and then contact plugin author. Because we don’t have such issue on our test installations.

Regards

#186815 Copied

dunies

Participant

March 6, 2018 at 09:01

Hello,

Here are the login details you need.

Thank you

Please, contact administrator
for this information.

#187280 Copied Theme version: latest WooCommerce version: latest

Olga Barlow

Support staff

March 6, 2018 at 15:59

Hello,

Thank you. I have sent the email to plugin developers and inform you once we get the answer.

Regards

#187373 Copied

dunies

Participant

March 17, 2018 at 09:13

Any news about this issue?

I need to know As soon as possible please!

#188540 Copied

dunies

Participant

March 20, 2018 at 09:29

3 days passed and no reply. What is going on? Is there a solution?

#188702 Copied

Rose Tyler

Support staff

March 20, 2018 at 12:01

Hello,

Sorry for the delay.
We’ve received the answer from the author of the plugin – https://prnt.sc/itpunv
I’ve tried the code solution, unfortunately, this doesn’t help. We will pass your credentials to the plugin developers and inform you once we get the answer.

Regards

#188735 Copied

dunies

Participant

March 29, 2018 at 07:56

Hello,

Any solution?

I have a client and I cannot decide your theme if this is not solved.

It’s such long time since the day I asked.

Please reply about this.

#189607 Copied

Olga Barlow

Support staff

March 29, 2018 at 10:41

Hello,

We understand you and we are very sorry for this inconvenience. But, unfortunately, did not get any answer from plugin author http://prntscr.com/ixxuzt

Regards

#189647 Copied

dunies

Participant

March 29, 2018 at 12:01

Hello,

I appreciate your effort but this is how things are:

First of all this is a problem that plugin authors need to solve because although their plugin is good, this is a huge problem for the non-latin chars.

The problem does not exist when the Ultimate addons are used.

However the Handmade theme https://www.8theme.com/demo/xstore/handmade which I have used for my demo has been made with Massive addons.

Is there another way to achieve that style without the use of Massive addons?

Just after Easter, (in about a week), I will need to use that demo for a shoe store. But how can I do that when the problem is not fixed?

If you think that there is an alternative to achieve the same style with another plugin then please advice. Otherwise we will both have to press the plugin author more.

Thank you in advance

Please, contact administrator
for this information.

#189660 Copied

Olga Barlow

Support staff

March 29, 2018 at 13:36

Hello,

Unfortunately, Massive Addons elements were used for that version and other plugins don’t have the same elements. We’ll post the question in comments area again. You can do the same and ask when they plan to fix this issue and tell that you are waiting for the solution because it’s very important. We’ll do the same.

Regards

#189678 Copied

Olga Barlow

Support staff

April 6, 2018 at 17:17

Hello,

We got the answer from developers https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=84&filter=all#comment_19141028

They told that text does not affect SEO. So, just keep option disabled.

Regards

#190557 Copied
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