Return to previous page

XStore and XStore CORE causing critical errors / style loss.

This topic has 10 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

Bilal

Participant

August 13, 2021 at 20:09

Hello,

I’ve debugged my site locally and found that updating xstore and xstore core plugin causes my site to loose the styles and sometimes even critical erros. Please help!

#298801 Copied Theme version: 7.2.11 WooCommerce version: 5.5.2

9 Answers

Olga Barlow

Support staff

August 14, 2021 at 11:29

Hello,

Provide us with WP Dashboard and FTP access to your site to update theme and check the issue in more detail.
Did you make any changes in child theme files? Did you copy any files from the parent theme to child theme?

Regards

#298865 Copied

Bilal

Participant

August 19, 2021 at 17:19

Hi Olga,

I replied. Just making sure you received my reply.

Once again, I did not make any edits to the theme files.

Please contact administrator
for this information.

#299362 Copied

Rose Tyler

Support staff

August 20, 2021 at 11:35

Hello,

We can’t see your site still. What access should we use to pass this popup – https://gyazo.com/93011601cb5a4c2435d9b80571643d1e ?
You forget about FTP access. We need FTP: FTP host, FTP username and FTP password with access to your WP installation files. Contact your hosting provider if you don’t know what FTP is.

Regards

#299407 Copied

Bilal

Participant

August 20, 2021 at 17:54

Hi Rose,

I will need an email address to add your support to access the ftp information. I will be adding you as a collaborator on flywheel.

In the meantime on the private side, I have provided the flywheel user name and password.

Thanks,

Bilal

Please contact administrator
for this information.

#299450 Copied

Rose Tyler

Support staff

August 21, 2021 at 08:30

Hello,

Here is our email – 8themes@gmail.com
I was able to log in to the Dashboard. Thanks.
Please note that our technicians team doesn’t work during the weekend, and we will be able to continue work on your question from Monday, by that time, provide FTP access.

Regards

#299479 Copied

Bilal

Participant

August 23, 2021 at 19:03

Hi Rose,

I’ve added the support team and you should be receiving a link soon from flywheel.

Thanks,

Bilal

#299666 Copied

Olga Barlow

Support staff

August 24, 2021 at 13:21

Hello,

We did not get FTP but we were able to update theme via Dashboard. Check now, please.

Regards

#299790 Copied

Bilal

Participant

August 24, 2021 at 17:22

Hello Olga,

Looks like it’s all good and working. What was the issue?

Thank you!

Bilal

#299828 Copied

Rose Tyler

Support staff

August 25, 2021 at 09:11

Hello,

Great. Thanks for letting us know!
Olga did the update, and a bit edited CSS code in Theme Options > Theme custom CSS. I can’t give more detailed explanation, because Olga is on vacation now and during the next 2 weeks.
Please open up new topics for new questions.

Regards

#299880 Copied
Viewing 10 results - 1 through 10 (of 10 total)