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XStore Brands Widget for Elementor is not working ok since theme update

This topic has 5 replies, 3 voices, and was last updated 2 months ago ago by Andrew Mitchell

  • Avatar: Lantalau
    Lantalau
    Participant
    September 17, 2024 at 09:48

    A while ago, we performed an update of the XStore theme to 9.3.15 in our website. Since then, we noticed that the Brands widget for Elementor has stopped working properly. It now shows a single item in the carousel, omitting the plugin configuration. All the other items (brands) are not shown. Could there be some kind of incompatibility in this regard?

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    #414687 Copied Theme version: 9.3.15
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 17, 2024 at 10:47

    Hello, Lantalau,

    Thank you for reaching out to us.

    Please clear the cache and check how it works now https://prnt.sc/wZIqqVKAwkNk

    Best Regards,
    8Theme’s Team

    #414699 Copied
    Avatar: Lantalau
    Lantalau
    Participant
    September 17, 2024 at 11:04

    Great! That’s perfect! Wich was de issue?
    Thanks a lot!

    #414702 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 17, 2024 at 12:10

    Hello, Lantalau,

    You’re welcome!

    We have updated the “items per view” setting for the brand carousel in the static block. Additionally, we have refreshed the static block cache by toggling it off and on through Theme Options > Speed Optimization.

    Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #414720 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 17, 2024 at 12:52

    Dear Lantalau,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #414736 Copied

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