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XStore Brands Widget for Elementor is not working ok since theme update

This topic has 5 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

Lantalau

Participant

September 17, 2024 at 09:48

A while ago, we performed an update of the XStore theme to 9.3.15 in our website. Since then, we noticed that the Brands widget for Elementor has stopped working properly. It now shows a single item in the carousel, omitting the plugin configuration. All the other items (brands) are not shown. Could there be some kind of incompatibility in this regard?

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#414687 Copied Theme version: 9.3.15

4 Answers

Rose Tyler

Support staff

September 17, 2024 at 10:47

Hello, Lantalau,

Thank you for reaching out to us.

Please clear the cache and check how it works now https://prnt.sc/wZIqqVKAwkNk

Best Regards,
8Theme’s Team

#414699 Copied

Lantalau

Participant

September 17, 2024 at 11:04

Great! That’s perfect! Wich was de issue?
Thanks a lot!

#414702 Copied

Rose Tyler

Support staff

September 17, 2024 at 12:10

Hello, Lantalau,

You’re welcome!

We have updated the “items per view” setting for the brand carousel in the static block. Additionally, we have refreshed the static block cache by toggling it off and on through Theme Options > Speed Optimization.

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#414720 Copied

Andrew Mitchell

Support staff

September 17, 2024 at 12:52

Dear Lantalau,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#414736 Copied
Tagged: elementor compatibility, elementor wordpress, theme update issues, troubleshooting xstore widget, woocommerce templates, xstore brands widget
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XStore Brands Widget for Elementor is not working ok since theme update

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