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Xstore breaks product categories after new update

This topic has 6 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

nate p

Participant

July 21, 2021 at 02:46

Xstore is breaking my product categories. When run in troubleshooting mode, categories properly display, when xstore is enabled, with just woocommerce, categories break and cause a fatal error, or show blank depending on what it feels like. Screen shrinks down to a small frame and displays a critical error under a shrunk down windowed header .

#295091 Copied Theme version: 8.0.1 WooCommerce version: 5.5.1

5 Answers

Olga Barlow

Support staff

July 21, 2021 at 13:16

Hello,

Did you overwrite any woocommerce files in child theme?
Provide us with WP Dashboard and FTP access to your site and make sure that our support will be able to check your site https://prnt.sc/1dxduau

Regards

#295189 Copied

nate p

Participant

July 21, 2021 at 16:46

No, child theme is pretty much blank with the exception of the tool’s customizations on the theme. Login details attached. Best regards, Nate

Please contact administrator
for this information.

#295258 Copied

nate p

Participant

July 21, 2021 at 18:45

HI, I am also having an issue where I cannot change settings properly in the theme editor. Anything with a checkbox is not selectable, so I cannot turn off ajax mega menu loading which is breaking my menu on all but home page.

Also I get a token error when using the 8store login popup. It takes me to the account page and I have to log in again there.

My product filters are no longer showing product categories properly.

Multiple pages will no longer load – namely menu categories that do not have direct products associated with them.

Product archive pages have four products and then a fifth product hangs below them

I appreciate your assistance, login details were provided above.

#295295 Copied

nate p

Participant

July 21, 2021 at 18:47

Private note attached

Please contact administrator
for this information.

#295296 Copied

Olga Barlow

Support staff

July 22, 2021 at 12:20

Hello,

1) We can’t log in to your Dashboard using credentials that you provided https://prnt.sc/1ec3657

2) Provide us with FTP access to your site.

3) Downgrade WP to version 5.7.2. Theme does not support WP 5.8 at this moment. We are working on new theme update with the support of WP 5.8.

Regards

#295404 Copied
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