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XStore Builder do not open builder pages from menu

This topic has 6 replies, 3 voices, and was last updated 9 months, 1 weeks ago ago by Tony Rodriguez

Mitul

Participant

February 8, 2024 at 16:54

Hi

Can you please see in our wp-admin menu.

The XStore Builder menu does not open the right pages of the builders of footer, single product etc. It opens a page which says “No Templates found. Want to create one?…”

It should rather open a footer builder page right?

This page – https://obxgourmet.com/wp-admin/customize.php?autofocus%5Bpanel%5D=footer-builder

(it goes to this page instead – https://obxgourmet.com/wp-admin/admin.php?page=elementor-app&ver=3.19.2#/site-editor/templates/product) and this page has nothing there!

How do we reach to that footer-builder page?

See an attachment.

Files is visible for topic creator and
support staff only.

#382883 Copied Theme version: 9.2.5

5 Answers

Rose Tyler

Support staff

February 8, 2024 at 17:12

Hello, Mitul,

Thank you for contacting us and for using XStore.

These links are correct https://prnt.sc/shvsY6IMXGN3 , we define them exactly as they are.

The footer on your site was created using Static Block https://prnt.sc/kvHv6ochV4Ib , not using the new builder, so please go to Static Blocks > edit the Footer https://prnt.sc/fgVcG0NtPF3k

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#382889 Copied

Mitul

Participant

February 9, 2024 at 02:00

Hi

Footer block is to add or edit items in footer but not to change settings of footer.

So footer block is not in question here.

Please login to our wp-admin and click on that link of XStore Builder > Footer.

Please tell me how to go to this link from wp-admin menu?
https://obxgourmet.com/wp-admin/customize.php?autofocus%5Bpanel%5D=footer-builder

Thanks.

#382906 Copied

Tony Rodriguez

Support staff

February 9, 2024 at 06:22

Hello, @Mitul,

Thank you for your response.

Upon thorough review of your website, we are pleased to inform you that we have not identified any issues. The Footer appears to be functioning properly. For your convenience, we have recorded a demonstration video showcasing the Footer’s performance on your site. You can view this video in the private content area provided.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#382916 Copied

Mitul

Participant

February 10, 2024 at 03:56

Hi

I think you still did not understand the matter.

My question is (see the screenshot) – how do i reach to that page (of existing footer builder / single product builder) from the wp-admin menu?

Record a video and show me that please.

Thanks.

Files is visible for topic creator and
support staff only.

#383006 Copied

Tony Rodriguez

Support staff

February 10, 2024 at 05:51

Hello, @Mitul,

Thank you for your response.

Should you require assistance with accessing the Single Product Builder, kindly proceed to the following location within your dashboard: XStore > Theme Options > WooCommerce > Single Product Builder. For your convenience, we have prepared an instructional video which can be found in the private content area.

We trust this will be of assistance to you.

Should you have any further inquiries or encounter any issues, please do not hesitate to provide us with a detailed description of your specific needs or the objectives you wish to achieve. Additionally, we would greatly appreciate it if you could include a screenshot with the relevant areas highlighted to facilitate our understanding and enable us to offer more targeted support.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#383008 Copied
Tagged: best selling woocommerce, builder page opening issue, woocommerce themes problems, xstore builder issue, xstore builder menu issue
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