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Xstore builder is not inserting pre-built template

This topic has 4 replies, 3 voices, and was last updated 7 months ago ago by Andrew Mitchell

Liza

Participant

April 13, 2024 at 15:47

I’ve tried clearing cache, and disabling/enabling core plugins and theme – nothing worked.
All plugins and themes are up to date. I’ve tried rolling Elementor back as well.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#391586 Copied Theme version: 9.3.6

3 Answers

Rose Tyler

Support staff

April 14, 2024 at 07:53

Hello, Liza,

Thank you for reaching out to us and for the steps you’ve already taken to troubleshoot the issue you’re experiencing.

Pre-create header templates were created using new Elementor containers.

We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import headers after that.

Best Regards,
8Theme’s Team

#391631 Copied

Liza

Participant

April 16, 2024 at 03:45

That solved the problem. Thanks!

#391795 Copied

Andrew Mitchell

Support staff

April 16, 2024 at 03:45

Dear Liza,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#391796 Copied
Tagged: fixing woocommerce templates, pre-built template problem, troubleshooting xstore builder, woocommerce xstore builder solution, wordpress template insertion error, wordpress woocommerce themes, xstore builder issue
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Xstore builder is not inserting pre-built template

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