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Xstore builders templates not showing any prebuilt templates

This topic has 2 replies, 2 voices, and was last updated 11 months, 2 weeks ago ago by Tony Rodriguez

James

Participant

December 3, 2023 at 11:50

On the Xstore builders panel for each of the options available e.g. footer, there are a number of prebuilt templates available. Footer has 69 prebuilt templates.

When I click on the builder for footer, it says “No Templates found. Want to create one?…”

Should there not be 69 prebuilt templates available to pick from for footers?

#375510 Copied Theme version: 9.2.5

1 Answer

Tony Rodriguez

Support staff

December 4, 2023 at 12:10

Hello, @James,

Thank you for reaching out to us with your query regarding the XStore builder’s panel. We understand that you are experiencing an issue where the prebuilt footer templates are not appearing as expected.

Typically, you should indeed have access to a selection of 69 prebuilt footer templates to choose from within the builder. It seems there may be a discrepancy that is preventing these templates from being displayed in your panel.

To assist you effectively, we would like to suggest the following steps:

1. Please ensure that you are using the latest version of the XStore theme and that all associated plugins are up to date.
2. Clear any cache that may be present on your website or within your browser, as this can sometimes cause content not to display correctly.
3. If the issue persists, we recommend deactivating and reactivating the XStore core plugin to reset the template data.

If after following these steps the problem remains unresolved, we kindly ask that you provide us with temporary admin access to your website. This will allow our technical support team to investigate the issue further and work towards a prompt resolution.

Please send the necessary credentials securely, and rest assured that your privacy and security are our top priorities.

We apologize for any inconvenience this may have caused and appreciate your patience as we work to rectify the situation. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#375597 Copied
Tagged: fix xstore template problems, prebuilt templates not showing, woocommerce wordpress themes, woocommerce xstore builder solutions, wordpress xstore template troubleshoot, xstore builders templates issues
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