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XStore Builders>header or fooer error，在There was an error in the background upgrade

This topic has 4 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Jack Richardson

ou

Participant

September 30, 2024 at 06:59

XStore Builders>header or fooer error

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#416371 Copied Theme version: 9.4.1

3 Answers

Rose Tyler

Support staff

September 30, 2024 at 08:10

Hello,

Thank you for reaching out to us. We do not have this problem on our test sites.

Please provide us with temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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ou

Participant

September 30, 2024 at 08:52

Please view private information

Please contact administrator
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#416392 Copied

Jack Richardson

Support staff

September 30, 2024 at 14:18

Hello @ou,

We have observed JavaScript errors from Elementor plugin when attempting to set conditions in the popup windows of the builders. These errors appear to stem from Elementor files and not directly from our theme. It is possible that certain settings on your server, such as a whitelist or specific permissions, are blocking connections needed by Elementor. We recommend reviewing the error details in the private area and discussing them with your hosting provider to resolve these issues.

As a workaround solution, we have switched to the table view for all builders, which you can review using the URL provided in the private area.

Please verify the new layouts on your website and let us know if they meet your expectations.

Thank you for your attention to these matters. We look forward to your feedback and are here to assist you further.

Best Regards,
Jack Richardson
The 8Theme Team

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Tagged: background upgrade error, error solutions xstore, header/footer upgrade issue, woocommerce wordpress templates, woocommerce xstore fixes, wordpress xstore troubleshooting, xstore builder errors
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