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Xstore built in email builder is not working properly

This topic has 2 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Yohan

Participant

May 15, 2023 at 07:45

My website is a multi-vendor platform with three parties involved: shop administrators, vendors, and customers. I create email templates with Xstore built in email builder. When customer ordered some product, email sending like this. (check screenshots), I’ve noticed that the email templates currently being sent out are not correct for all parties involved. The correct email template is the one being sent to the shop administrator. but I also need to modify it to include the currency symbol ‘Rs’ instead of the current one. How to send correct email for everyone.

Please, contact administrator
for this information.

#356645 Copied Theme version: .9.1.4

1 Answer

Rose Tyler

Support staff

May 15, 2023 at 10:45

Hello, Yohan,

Thank you for contacting us and for using XStore.

The most likely that you may have additional plugins that allow you to separate different emails for different types of customers, which may be the cause of incorrect styling of sent emails. In your case, we consider it impossible to implement this solution globally, so we suggest that you use default emails (disable our Built-in Email Builder).

Kind Regards,
8theme team

#356716 Copied
Tagged: email builder, not working, repair, woocommerce, wordpress themes, xstore
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