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Xstore Carousel Feature has completely messed up

This topic has 6 replies, 3 voices, and was last updated 7 years, 4 months ago ago by Olga Barlow

imamul

Participant

July 30, 2017 at 13:46

Hello, after updating my website directly with the Xstore new update, my carousel (featured products) and Similar Product carousels have completely messed up. They only show one product, no image, it is continuously loading etc.

Please can you fix.

Please, contact administrator
for this information.

#168996 Copied Theme version: Latest

5 Answers

MOT4R0

Participant

July 30, 2017 at 21:31

I have the same issue, with all carousel (images carousel, post carousel, products carousel, etc) help me please.

#169000 Copied Theme version: 4.0 XStore WooCommerce version: 3.1.1

Olga Barlow

Support staff

July 31, 2017 at 10:34

Hello,

1) Make sure that you updated XStore Core plugin to version 1.0.15.
2) If it does not help, please, provide admin panel and FTP access to your sites.

Regards

#169048 Copied

imamul

Participant

July 31, 2017 at 22:30

Hi Olga,

I have updated X Store Core and still the issue exists, i have added the details below so you can access.

Please, contact administrator
for this information.

#169114 Copied

Olga Barlow

Support staff

August 1, 2017 at 08:33

Hello,

Let me know the FTP host because I can’t connect to your FTP using credentials that you provided
Status: Resolving address of organic-market.co.uk
Status: Connecting to 46.30.213.95:21…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Regards

#169138 Copied

Olga Barlow

Support staff

August 1, 2017 at 08:47

I found that issue was caused by CDN. It loads the old copies of theme files, that’s why you have this issue.

Regards

#169139 Copied
Tagged: best selling, carousel, messed up, woocommerce, xstore
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