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XStore Control Panel Not Working on One Site

This topic has 4 replies, 2 voices, and was last updated 6 months, 3 weeks ago ago by Rose Tyler

Danish

Participant

August 1, 2024 at 15:12

Hello,

I am encountering an issue where the XStore control panel is functioning correctly on one of my WordPress sites but not on another. Below are the details:

Theme Version on both sites: XStore version 9.3.16

Issue Details:

On Site 1, the XStore control panel functions as expected, allowing me to configure settings without issues.
On Site 2, the XStore control panel is not responsive, and I am unable to make changes like install plugins from xstore control panel or change to dark mode etc.

Steps Taken:

Verified that both sites are running the same version of the XStore theme.
Checked that both sites have the same versions of WordPress and PHP.
Attempted to increase the WP_MEMORY_LIMIT on Site 2, but the issue persists.

Please let me know how I can resolve this issue on Site 2.

Thank you for your assistance.

#408339 Copied Theme version: 9.3.16

3 Answers

Rose Tyler

Support staff

August 1, 2024 at 15:49

Hello Danish,

Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server, IP – 136.243.62.54.

After that check again.

If this doesn’t solve the issue, please provide the URL, temporary wp-admin, and FTP access. We need to take a closer look to be able to give any further suggestions.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#408349 Copied

Danish

Participant

August 1, 2024 at 17:06

i am using hosting from hostinger and both my sites has same hosting but i am getting the issue on one site.

Please contact administrator
for this information.

#408362 Copied

Rose Tyler

Support staff

August 2, 2024 at 07:14

Hello Danish,

We’ve registered the theme using the purchase code on your site (this required step) and installed some plugins via XStore > Plguins installer https://prnt.sc/TW4c7vbyPysG (without any problem). Please clear cache of browser and check.

Best Regards,
8Theme’s Team

#408411 Copied
Tagged: fix xstore panel not working, resolve xstore wordpress issue, woocommerce xstore control troubleshooting, wordpress woocommerce template problems, xstore control panel issue, xstore woocommerce panel solutions
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