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XStore Core 2.3.9.1 version - by FernandoCM

This topic has 13 replies, 4 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

FernandoCM

Participant

August 13, 2020 at 23:55

Hello, I have received an update from XStore, however, although I have performed the update from the dashboard, the update message continues to appear, I have cleared the cache, but the message still continues and the option to update from the dashboard still remains.

#247774 Copied Theme version: 01 WooCommerce version: 4.3.2

12 Answers

John Holden

Support staff

August 14, 2020 at 04:49

Hi,

Please provide temporary wp-admin and FTP access.

Regards,
Hung PD

#247787 Copied

FernandoCM

Participant

August 18, 2020 at 18:58

I send the link to access my site

Please contact administrator
for this information.

#248429 Copied

Olga Barlow

Support staff

August 19, 2020 at 11:18

Hello,

Theme asks you to update core plugin because it’s out of date http://prntscr.com/u254h0
Once I updated the plugin http://prntscr.com/u2553i there is no message about update anymore.

Regards

#248490 Copied

FernandoCM

Participant

August 19, 2020 at 13:05

I was referring precisely to the complement, I tried to update the complement and it was not updated and it threw that message, thanks

#248523 Copied

Olga Barlow

Support staff

August 19, 2020 at 16:01

You are welcome.

Regards

#248555 Copied

FernandoCM

Participant

August 21, 2020 at 18:13

I did what you recommended, but now I find the site broken, there is no menu, and the internal pages of the products are without theme and out of square

#248821 Copied

Rose Tyler

Support staff

August 22, 2020 at 09:55

Hello,

I do not see mentioned problems on your site. Make sure that you have cleared cache.
Please provide screenshots of problems and temporary wp-admin access. Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.

Regards

#248870 Copied

FernandoCM

Participant

August 26, 2020 at 18:47

That’s right, you didn’t see it, because I solved it, but my site was broken.

Today I get the update message for the Core plugin v.3.0.0 again.

I already updated, on the desktop it notifies me that the update has finished. However, the message continues to appear and the XStore plugin still continues with the previous version. I don’t know how to do it, I already try but it goes back to its previous version or it never gets updated.

#249506 Copied

Olga Barlow

Support staff

August 26, 2020 at 19:02

Hello,

Probably you make something wrong. Watch the video tutorial https://youtu.be/xMEoi3rKoHk
Or provide us with WP Dashboard and FTP access to your site and we’ll help you with update.

Regards

#249514 Copied

FernandoCM

Participant

August 27, 2020 at 03:53

I have followed the steps, but it is not possible

Please contact administrator
for this information.

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Olga Barlow

Support staff

August 27, 2020 at 10:48

Hello,

In this case 1) go to Plugins > disable and remove the XStore core plugin.
2) Go to XStore > Plugin installer > install the core plugin again and you’ll get the latest version. Try and let me know about the results.

Regards

#249585 Copied

Olga Barlow

Support staff

August 27, 2020 at 10:51

P.S. Always check the updates using this button http://prntscr.com/u6r4f3 if you see that message but don’t see the update for the core plugin.

Regards

#249587 Copied
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