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Xstore core causing site slow and critical error

This topic has 2 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Rose Tyler

Cloud Shop

Participant

January 20, 2025 at 03:08

Hlw, i m a new user of this templte witj tons of features, l Loved most, but the probelm is
Xstore core plunging is too much slow and causes site critical error,
No one can brows the website, some time my website shows 500 error, but after deactivating xstore core, all seems to be okay. Website is too much faster, and no error, but xstore core has lots of features,
So how can i solve the issue,

#431213 Copied Theme version: 9.4.6

1 Answer

Rose Tyler

Support staff

January 20, 2025 at 08:20

Hello,

Thank you for reaching out to us and for choosing our template. We’re delighted to hear that you love the features and design of our product.

We sincerely apologize for the inconvenience caused by the XStore Core plugin. We understand how frustrating it can be to experience slow performance and critical errors on your website. Rest assured, we are here to assist you in resolving this issue.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Do you have any error logs or specific details about the 500 error you encountered?

Best regards,
8Theme’s Team

#431238 Copied
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