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XStore Core Deactivate | Resume This plugin failed to load properly and is paused during recovery m

This topic has 27 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Jack Richardson

back to 90s

Participant

January 21, 2025 at 14:02

high pirority problem

wp-admin not open

This plugin failed to load properly and is paused during recovery mode.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#431513 Copied

26 Answers

Rose Tyler

Support staff

January 21, 2025 at 15:11

Hello,

Thank you for reaching out to us.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#431525 Copied

back to 90s

Participant

January 21, 2025 at 16:32

Please provide FTP access.

Please contact administrator
for this information.

#431542 Copied

back to 90s

Participant

January 21, 2025 at 17:27

reply plz fast need to solve this

#431561 Copied

back to 90s

Participant

January 22, 2025 at 09:23

??????????? need solution

#431635 Copied

back to 90s

Participant

January 22, 2025 at 09:26

this is high priority problem

#431638 Copied

back to 90s

Participant

January 22, 2025 at 09:46

i just now backup the website open the website tries to update plugin still problem is coming

#431642 Copied

back to 90s

Participant

January 22, 2025 at 10:13

backup done facing same problem again

#431645 Copied

back to 90s

Participant

January 22, 2025 at 10:13

your plugin xstore is big problem gave me
i cannot access my wp also no order processed my customer are waiting truel worst exprience i cannot expect from this your side

#431646 Copied

back to 90s

Participant

January 22, 2025 at 10:18

Rose Tyler are you still alive ?????????????

#431648 Copied

back to 90s

Participant

January 22, 2025 at 10:19

you don;t know you customer pain we struggling to last 24hrs me and my team don;t sleep the biggest issue going our side

#431650 Copied

Rose Tyler

Support staff

January 22, 2025 at 10:41

Hello,

The access to the admin panel is no longer functional, but we have applied the necessary fixes using the FTP credentials provided.

We kindly ask for your patience in the future and request that you ensure all access credentials remain active until the issue is fully resolved. Additionally, we would appreciate it if you could refrain from spamming the topic, as we are always committed to doing our best to assist you.

If you are not satisfied with our theme, you are welcome to submit a refund request via the following link: https://themeforest.net/refund_requests/new

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Thank you for your understanding.

Best regards,
8Theme Team

#431653 Copied

back to 90s

Participant

January 22, 2025 at 10:44

its fixes or not ?

#431654 Copied

back to 90s

Participant

January 22, 2025 at 10:45

i attches the sreen shot

Files is visible for topic creator and
support staff only.

#431655 Copied

Rose Tyler

Support staff

January 22, 2025 at 10:50

Hello,

It is fixed. Please clear cache. Here is what we see – https://prnt.sc/tGd2sJ8KM1U8

Best regards,
8Theme Team

#431657 Copied

back to 90s

Participant

January 22, 2025 at 10:50

what can i do can i backup again are waiting for you update ????

first give clarity what going on you side

#431658 Copied

back to 90s

Participant

January 22, 2025 at 10:51

wp admin dashboard still not open i atathced the screen

Files is visible for topic creator and
support staff only.

#431659 Copied

back to 90s

Participant

January 22, 2025 at 11:00

hosting technical team update this message

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#431661 Copied

back to 90s

Participant

January 22, 2025 at 11:13

any update

#431663 Copied

Rose Tyler

Support staff

January 22, 2025 at 11:13

Hello,

You need to clear cache! The problem was solved https://prnt.sc/cXMk9Q5EtkI7
then provide us with correct wp-admin access.

Best regards,
8Theme Team

#431664 Copied

Jack Richardson

Support staff

January 22, 2025 at 11:15

Dear @Back to 90s,

We hope this message finds you well.

It seems that the WP-Admin access you previously provided is no longer valid. Could you kindly update the access details so that we can proceed with checking the issue?

Also, we uploaded the files again on your server so, please, clear the cache and check for the results now.

Additionally, we have received your reply and would like to assure you that we are actively working on your request. There is no need to send follow-up messages every five minutes, as it may cause unnecessary strain on our support management system.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#431665 Copied

back to 90s

Participant

January 22, 2025 at 11:17

hosting team update this

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#431666 Copied

Rose Tyler

Support staff

January 22, 2025 at 11:21

Hello,

Could you kindly provide us with access credentials so that we can review the issue?

Best regards,
8Theme Team

#431668 Copied

back to 90s

Participant

January 22, 2025 at 11:26

given

Please contact administrator
for this information.

#431670 Copied

Rose Tyler

Support staff

January 22, 2025 at 11:40

Hello,

Fixed. Please clear cache. All works fine.

Best regards,
8Theme Team

#431672 Copied

back to 90s

Participant

January 22, 2025 at 12:28

also one more problem

Please contact administrator
for this information.

#431689 Copied

Jack Richardson

Support staff

January 22, 2025 at 13:42

Dear @Back to 90s,

Thank you for reaching out to us.

To ensure our support team can dedicate sufficient time and attention to each inquiry, we kindly recommend creating separate topics for different questions. This approach helps us provide more efficient and effective assistance.

Regarding the issue you’ve encountered, it does not appear to be related to our theme. To confirm this, we suggest testing the functionality using a default theme, such as Storefront. Based on our observations, the issue might be caused by custom redirections set in your snippets or on your server configuration.

Please test the behavior with the Storefront theme and share the results with us, including any relevant screenshots or videos. Additionally, for any new issues, we kindly ask that you create a new topic for each one.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#431708 Copied
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