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Xstore Core plugin 5.4.7 not working when updating on website

This topic has 8 replies, 2 voices, and was last updated 18 minutes ago ago by Tony Rodriguez

Incanda

Participant

January 23, 2025 at 07:08

Hi!

I’ve downloaded the Core plugin version 5.4.7 but when uploading and updating it on my site, it says that it is version 5.4.6.

Can you please check if it is the correct file that is loaded on your site?

Thanks!

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7 Answers

Tony Rodriguez

Support staff

January 23, 2025 at 07:15

Hello, @Incanda,

Thank you for reaching out to us with your concern.

We kindly request you to download the XStore theme and the XStore Core plugin archive from the following page: https://www.8theme.com/downloads/ -Once downloaded, please proceed to install them on your website.

We hope this information is helpful. Should you have any further questions or require assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

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#431825 Copied

Incanda

Participant

January 23, 2025 at 07:17

Hi Tony

Thanks for the prompt response. That is exactly where I downloaded it from. Hence the screenshots that I attached. 🙂

Thanks
Leentjie

#431826 Copied

Tony Rodriguez

Support staff

January 23, 2025 at 07:58

Hello, @Incanda,

Thank you for your prompt response.

To assist you further, we kindly request that you provide us with your website’s WordPress admin access in the private content area. This will allow us to install the latest version (5.4.7) of the XStore Core plugin on your site.

We appreciate your cooperation and look forward to resolving this matter efficiently.

Best regards,
The 8Theme Team

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#431835 Copied

Incanda

Participant

January 23, 2025 at 09:16

Hi

Please send me the file to upload via WeTransfer.

leentjie@incanda.co.za

Thanks

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#431866 Copied

Tony Rodriguez

Support staff

January 23, 2025 at 10:01

Hello, @Incanda,

Please download the XStore core plugin (5.4.7) archive here: https://we.tl/t-pgj3NnJfSb

We hope this helps. Should you have any further questions or require assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#431884 Copied

Incanda

Participant

January 23, 2025 at 10:08

Hi

Thanks – this file worked and showed 5.4.7 when installed.

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support staff only.

#431885 Copied

Tony Rodriguez

Support staff

January 23, 2025 at 10:18

Hello, @Incanda,

We are pleased to hear that your issue has been successfully resolved.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

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Xstore Core plugin 5.4.7 not working when updating on website

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