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Xstore core plugin causes problems with elementor

This topic has 10 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

Mody

Participant

December 7, 2022 at 15:41

i tried alot but this always happened
elementor wont open and wont let me edit pages idk why
but the thing is , i deactivate the Xstore plugin
once i deactivate elementor back to load .. just loading but with no content like this
https://prnt.sc/FkYyjkbX_4t3
but when i active back the xstore to have the content , this whats i saw 🙁
https://prnt.sc/Tuf4xhngTCGo
i tried to enable savemode sometimes it load most times it doesn’t
just loading page no content nothing at all just loading page
tried to contact hosting nothing on their side
tried to contact elementor support , they said nothing on our side
and it happened when xstore core enabled
– i tried to switch from child to parent nothing work
– i tried to disable other plugins , sometimes it work sometimes not
and im really confused because i dont want to change xStore to other theme just for this issue
Help please 😡

Please, contact administrator
for this information.

#340810 Copied Theme version: 1

9 Answers

Rose Tyler

Support staff

December 7, 2022 at 16:01

Hello,

Please try the solution from this article – https://elementor.com/help/i-added-an-ssl-certificate-to-my-website-and-now-i-cannot-edit/

Regards

#340815 Copied

Mody

Participant

December 11, 2022 at 10:21

i tried to follow the link but it doesn’t help
it only fixed and loaded only when i deactivate the xStore core plugin
can you please fix it for me ?

#341194 Copied

Rose Tyler

Support staff

December 11, 2022 at 11:54

Hello,

Please provide FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#341202 Copied

Mody

Participant

December 11, 2022 at 15:06

done , in private

Please contact administrator
for this information.

#341210 Copied

Rose Tyler

Support staff

December 11, 2022 at 15:12

Hello,

Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#341212 Copied

Mody

Participant

December 12, 2022 at 12:22

ok im waiting for updates , thanks alot

#341245 Copied

Rose Tyler

Support staff

December 12, 2022 at 17:03

Hello,

Could you please, downgrade your php version on the site from 7.4.33 -> 7.4.1 or 7.4 and check then ?
We’ve found next error log inside error_log file -> https://prnt.sc/7MgvUByNQSkw
There is similar issue raised here -> https://wordpress.org/support/topic/cron-reschedule-event-error-for-hook-jetpack_sync_cron/

As an idea about looking for the hole of the issue was to downgrade Elementor plugin on your web-site also. We did it but with no success. Once you downgrade your php version, please, give us feedback here.

Regards

#341280 Copied

Mody

Participant

December 13, 2022 at 13:49

i guess PHP version is not the issue at all
i followed this video and it works well for me after i was about to give it all up
https://www.youtube.com/watch?v=HsohwSx9UOE

#341348 Copied

Rose Tyler

Support staff

December 13, 2022 at 14:11

Thanks for letting us know that the problem was independent of our theme, and it was solved by changing SubstituteMaxLineLength.
Have a nice day!

Regards

#341350 Copied
Tagged: core, elementor, plugin, problems, templates, woocommerce, wordpress, xstore
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