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XStore Core plugin error - by d4r1uzzo - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 5 years, 5 months ago ago by Olga Barlow

d4r1uzzo

Participant

June 5, 2019 at 09:40

Hello,
I received a notification from wordpress warning me of an error due to the “XStore Core” plugin

Details of the error
====================
An error of E_COMPILE_ERROR was caused in line 163 of the file /web/htdocs/www.sapeitalia.com/home/sapeitalia/wp-content/plugins/et-core-plugin/inc/shortcodes/banner.php. Error message: require_once (): Failed opening required ‘/web/htdocs/www.sapeitalia.com/home/sapeitalia/wp-content/plugins/js_composer/config/content/vc-custom-heading-element.php’ ( include_path = ‘.: / php7.2 / lib / php’)

http://prnt.sc/nxtnk0

Greetings,
Dario

#215013 Copied Theme version: 5.3.1 WooCommerce version: 3.6.4

5 Answers

Olga Barlow

Support staff

June 5, 2019 at 14:06

Hello,

Looks like /wp-content/plugins/js_composer/config/content/vc-custom-heading-element.php file is missing. Please, try to disable and remove WPBakery plugin and install it again (Appearance > Install plugin). If you still have this error after that provide us with Dashboard and FTP access to your site and describe your actions before you get the error.

Regards

#215042 Copied

d4r1uzzo

Participant

June 6, 2019 at 09:31

Hello,
as suggested I removed and re-installed the plugin, but I still find these warnings:

http://prnt.sc/nya7ba

I don’t understand if I solved it with the plugin or it’s due to something else.

Greetings,
Dario

#215102 Copied

Olga Barlow

Support staff

June 6, 2019 at 11:14

Hello,

What version of PHP do you use? We found similar request to WP support https://wordpress.org/support/topic/error-on-my-dashborad/

Regards

#215114 Copied

d4r1uzzo

Participant

June 7, 2019 at 08:53

Hello,
I use php version 7.2.

Is it an alert I can ignore? and hide it by disabling debug mode?

Greetings,
Dario

#215178 Copied

Olga Barlow

Support staff

June 7, 2019 at 09:58

Hello,

It’s not related to our theme, so we don’t have such information.
Read the WP ticket and solutions provided there https://core.trac.wordpress.org/ticket/41083

We are theme support and could help you only with issues related strictly to our theme and to theme code.

Regards

#215184 Copied
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