Return to previous page

XStore Core Plugin Fail - by nanditaarts

This topic has 5 replies, 2 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

nanditaarts

Participant

December 8, 2019 at 23:32

Hello, I have tried to install the theme core plugin multiple times, both through the Setup Wizard and manually. Every time I activate the XStore Core Plugin, my website breaks and I must enter recovery mode in order to get the website operational again.

What is causing this problem?

#226452 Copied Theme version: 6.2.4 WooCommerce version: 3.8.1

4 Answers

nanditaarts

Participant

December 8, 2019 at 23:58

The actual error code I am receiving is below:

Fatal error: Uncaught Error: Class ‘VcShortcodeAutoloader’ not found in /home/d3mn7gfbmw6s/public_html/wp-content/plugins/et-core-plugin/inc/shortcodes/custom-tabs.php:10 Stack trace: #0 /home/d3mn7gfbmw6s/public_html/wp-content/themes/xstore/framework/helpers.php(42): require_once() #1 /home/d3mn7gfbmw6s/public_html/wp-content/plugins/et-core-plugin/inc/shortcodes.php(84): etheme_load_shortcode(‘custom-tabs’) #2 /home/d3mn7gfbmw6s/public_html/wp-includes/class-wp-hook.php(288): et_load_shortcodes(”) #3 /home/d3mn7gfbmw6s/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #4 /home/d3mn7gfbmw6s/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #5 /home/d3mn7gfbmw6s/public_html/wp-settings.php(507): do_action(‘after_setup_the…’) #6 /home/d3mn7gfbmw6s/public_html/wp-config.php(92): require_once(‘/home/d3mn7gfbm…’) #7 /home/d3mn7gfbmw6s/public_html/wp-load.php(37): require_once(‘/home/d3mn7gfbm…’) #8 /home/d3mn7gfbmw6s/public_html/wp-admin/admin.php(34): require_once(‘/ in /home/d3mn7gfbmw6s/public_html/wp-content/plugins/et-core-plugin/inc/shortcodes/custom-tabs.php on line 10

Please contact administrator
for this information.

#226453 Copied

Olga Barlow

Support staff

December 9, 2019 at 09:50

Hello,

Provide us with WP Dashboard and FTP access to your site. We’ll check and help you.

Regards

#226455 Copied

nanditaarts

Participant

December 9, 2019 at 23:20

I was actually able to fix the issue myself. I removed WPBakery plugin; the old version I had was not compatible with XStore (I previously used “The Leader”).

Thanks for the quick response!

#226500 Copied

Olga Barlow

Support staff

December 10, 2019 at 11:58

Hello,

I see, yes out of date plugins could be the reason of the issue. Try to keep all the bundled plugins up to date. To get updated version you can disable and remove the plugin and go to Appearance > Install plugins to install the new version. Or use plugin archive from the downloads page https://www.8theme.com/downloads to update via FTP.

Regards

#226513 Copied
Viewing 5 results - 1 through 5 (of 5 total)