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XStore COre plugin failed installation. Newly purchased theme.

This topic has 25 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

PERFEKTA TECHNOLOGY

Participant

August 13, 2024 at 15:41

Hello

https://prnt.sc/aXfOcXCnqMQA

Please assist

Thanks

Please, contact administrator
for this information.

#410107 Copied Theme version: 9.3.17

24 Answers

Rose Tyler

Support staff

August 13, 2024 at 15:47

Hello,

Thank you for reaching out to us.

We’ve installed the Core plugin on your site.

Please downgrade the PHP version to 8.1 (contact your hosting provider).

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum.

Best Regards,
8Theme’s Team

#410109 Copied

PERFEKTA TECHNOLOGY

Participant

August 13, 2024 at 15:52

Hello,

We need to know the how you manage to install the plugin.

Is this about PHP 8.2?

We have another domain running Xstore (kakiball.com) on PHP 8.2, no problem. https://prnt.sc/8mqkcrH8Rkir

We need you clarification.

Thank you

#410111 Copied

Rose Tyler

Support staff

August 13, 2024 at 15:56

Hello,

We appreciate your prompt response.

We’ve installed the plugin manually using the archive from this page – https://www.8theme.com/downloads/
Currently, we are uncertain about what may have caused the issue. Therefore, we kindly request that you downgrade the PHP version and attempt to install a plugin via the Plugin Installer. Please inform us whether this resolves the issue or if further assistance is needed.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#410112 Copied

PERFEKTA TECHNOLOGY

Participant

August 14, 2024 at 02:16

Yes, php 8.1 fixed the issue.

How come you claim in your changelog XStore is compatible with php 8.2.x ?

Files is visible for topic creator and
support staff only.

#410142 Copied

Rose Tyler

Support staff

August 14, 2024 at 08:29

Hello,

We hope this message finds you well.
We would like to inform you that XStore is compatible with PHP 8.2.
It appears that the situation with your site is an exception. If you wish to pursue further investigation, we kindly ask you to revert to a newer version of PHP and provide us with FTP access credentials. Once this is done, your case will be escalated to another technical specialist for further assistance.

Best Regards,
8Theme’s Team

#410160 Copied

PERFEKTA TECHNOLOGY

Participant

August 14, 2024 at 08:57

Hello,

Our hosting provider forced us to revert to php 8.1 which resolved the XStore Core plugin as well as other XStore bundled plugins affected.

We wish your expertise to have a closer look so that we could have your theme running on PHP 8.2 still. Now we have reverted back to PHP 8.2 for your further assistance

Thank you

Please contact administrator
for this information.

#410167 Copied

PERFEKTA TECHNOLOGY

Participant

August 14, 2024 at 08:59

Cpanel login

Please contact administrator
for this information.

#410169 Copied

Rose Tyler

Support staff

August 14, 2024 at 09:16

Hello,

Thank you for your prompt response.

Please provide FTP access, not Cpanel.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#410174 Copied

PERFEKTA TECHNOLOGY

Participant

August 14, 2024 at 09:27

FTP access

Please contact administrator
for this information.

#410176 Copied
Rose Tyler

Support staff

August 14, 2024 at 10:48
Hello,

Thank you for your prompt response.

We can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing
```
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best Regards,
8Theme’s Team
#410185 Copied
PERFEKTA TECHNOLOGY

Participant

August 14, 2024 at 10:55

CoreFTP (for Windows)
Cyberduck (for Mac)

#410186 Copied

PERFEKTA TECHNOLOGY

Participant

August 14, 2024 at 10:59

Then you may use Filezilla to connect the FTP account to your hosting

https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/496/0/how-to–connect-to-my-ftp-using-filezilla

https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/497/0/how-to-upload-a-file-using-filezilla

#410187 Copied

PERFEKTA TECHNOLOGY

Participant

August 14, 2024 at 11:04

We manage to login using Filezilla

Please contact administrator
for this information.

#410189 Copied

Andrew Mitchell

Support staff

August 14, 2024 at 14:03

Hello, PERFEKTA TECHNOLOGY,

We regret to inform you that we are still unable to establish a connection to the FTP server.

Best Regards,

8Theme’s Team

Files is visible for topic creator and
support staff only.

#410236 Copied

PERFEKTA TECHNOLOGY

Participant

August 14, 2024 at 14:07

Hello,

we you dont have this? https://prnt.sc/WTnIKUgy9Lkk

We follow: https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/496/0/how-to–connect-to-my-ftp-using-filezilla

Get this: https://prnt.sc/5Z9lCgjpm4c_
and this: https://prnt.sc/2ev32igRKSky

#410237 Copied

PERFEKTA TECHNOLOGY

Participant

August 15, 2024 at 10:28

have you managed to establish FTP connection?

#410317 Copied

Andrew Mitchell

Support staff

August 15, 2024 at 13:52

Hello, PERFEKTA TECHNOLOGY,

I hope this message finds you well.

Unfortunately, despite following your instructions, we continue to encounter an error. For your review, I have attached the relevant files that detail the issue.

Thank you for your attention to this matter. We look forward to your guidance on how to proceed.

Best regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#410347 Copied

PERFEKTA TECHNOLOGY

Participant

August 15, 2024 at 14:24

Hosting tech support:

From your developer side, kindly provide their device Public Ipv4

They may use this link on your browser

https://www.whatismyip.com/

#410349 Copied

Andrew Mitchell

Support staff

August 15, 2024 at 14:36

Dear, PERFEKTA TECHNOLOGY,

We hope this message finds you well. We would like to inform you that you may utilize the following IPv4 addresses for private content as required.

Also, we would like to inform you that if your network settings include IP blocking or if you maintain whitelists and blacklists, this may affect the process of updating, downloading plugins, and installing demo data.

Please ensure that the following IP addresses are not blocked in your network settings:

– 136.243.62.35
– 176.9.106.102

Your attention to this matter will help ensure smooth and uninterrupted service.

Best Regards,

8Theme’s Team

Please contact administrator
for this information.

#410351 Copied

PERFEKTA TECHNOLOGY

Participant

August 15, 2024 at 14:38

Hello Andrew,

The hosting company was asking for your public IP address in relation to your FPT access issue.

Thanks

#410352 Copied

PERFEKTA TECHNOLOGY

Participant

August 15, 2024 at 14:40

And if you missed the conversation, we mentioned to Rose that the plugin installation was fine on PHP 8.1, but failed installation on PHP 8.2.

And based on your theme changelog, XStore is compatible with PHP 8.2 on Jun 2024

#410353 Copied

PERFEKTA TECHNOLOGY

Participant

August 15, 2024 at 14:55

Hosting reply:

Upon checking, the IPs “136.243.62.35” and “176.9.106.102” were not blocked on the server firewall. However, we have allowed the IPs.

They may try again on their end. If the issue persists, kindly request for the FTP credentials, so we can check on our end.

Perfekta:
negative. same plugin installation failure on php 8.2

#410355 Copied

PERFEKTA TECHNOLOGY

Participant

August 16, 2024 at 03:11

Hi,

Is it possible for you to provide us with the previous version of XStore core files. We wish to do some checking on the php compatibility

Thanks

#410405 Copied

Andrew Mitchell

Support staff

August 16, 2024 at 13:50

Dear PERFEKTA TECHNOLOGY,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#410461 Copied
Tagged: fix newly purchased woocommerce theme, solutions for xstore core failure, woocommerce theme installation failed, wordpress themes troubleshooting, xstore core plugin error, xstore plugin installation issues
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