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Xstore Core Plugin is clashing with my site

This topic has 10 replies, 3 voices, and was last updated 3 days, 7 hours ago ago by Sweet D

Sweet D

Participant

July 5, 2024 at 14:28

I updated my theme to the latest version and my site is playing up. It stopped showing. Only shows if I disable “Xstore Core” and even then I seem to have lost the header. Please advise.

#403269 Copied Theme version: 9.3.14

9 Answers

Rose Tyler

Support staff

July 5, 2024 at 14:31

Hello Sweet D,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

2/ To facilitate a more thorough investigation, please provide us with access to your wp-admin and FTP.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#403270 Copied

Sweet D

Participant

July 5, 2024 at 14:47

Here are the details requested

Content is visible for topic creator and
support staff only.

#403282 Copied

Jack Richardson

Support staff

July 5, 2024 at 15:10

Dear @Sweet D,

We hope this message finds you well. We wish to inform you that a critical error on your website was identified, which was due to the ‘Progress Bar’ sales booster feature being activated without a specified value for the price. You can view the issue here: https://prnt.sc/c71VjWLOa3uf.

To resolve this matter, we have set the price value to 500 and temporarily deactivated the Sales Booster feature to prevent any further issues. Should you wish to reactivate this feature, we kindly ask that you configure it correctly by following the guidelines provided in our documentation: https://xstore.helpscoutdocs.com/article/110-sales-booster.

Please do not hesitate to reach out if you require further assistance or have any questions.

Best Regards,
Jack Richardson
8Theme’s Team

#403285 Copied

Sweet D

Participant

July 5, 2024 at 15:17

That’s great. Thank you. Interestingly it only fell over when I updated the theme. Also, I wasn’t even using or aware of the progress bar feature, so not sure how that happens. Thanks for your help.

#403286 Copied

Sweet D

Participant

July 5, 2024 at 15:25

My website is now getting http error 500. I can’t log in to admin and frontend also getting error.

#403287 Copied

Jack Richardson

Support staff

July 5, 2024 at 15:38

Dear @Sweet D,

I hope this message finds you well.

We have noticed that there appears to be a manual modification in your wp-config.php file from your side, which seems to be missing the necessary ‘define’ function. This issue is not related to the theme but appears to be a result of recent changes made on your end. For your reference, here is a screenshot illustrating the omission: https://prnt.sc/bCYhdYJ9oLMQ.

To identify the cause of this issue, we accessed and reviewed the error_log file, which can be viewed here: https://prnt.sc/MXts-DQFRjAc.

To assist you further, we have taken the liberty of adding the missing code to your wp-config.php file. Could you please review the modifications at your earliest convenience to ensure everything is functioning correctly?

Thank you for your attention to this matter. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

#403289 Copied

Sweet D

Participant

July 5, 2024 at 15:38

It’s working again now. Not sure why.

#403290 Copied

Rose Tyler

Support staff

July 5, 2024 at 15:48

Dear @Sweet D,

We are glad that your issue is solved.

Best Regards,
8Theme’s Team

#403293 Copied

Sweet D

Participant

July 5, 2024 at 15:50

Thanks for that. I have now seen Jacks message and understand. Much appreciated.

#403294 Copied
Tagged: resolving woocommerce xstore clashes, site clash with xstore plugin, troubleshooting wordpress xstore plugin, woocommerce wordpress templates issues, xstore core plugin conflict
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Xstore Core Plugin is clashing with my site

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