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Xstore Core Plugin makes my website extremly slower

This topic has 5 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Luca Rossi

Mohammed Abrar

Participant

July 12, 2024 at 09:03

Hello,

there is an issue with the Xstore Core plugin. When it’s enabled, the website’s performance becomes extremely slow, both in the WordPress dashboard for customizing and rendering pages, and in loading the pages in the browser for any visitor.

I’ve spoken with the server/hosting company, and they informed me that the problem is related to a specific installed plugin. To troubleshoot, I deactivated all the plugins and reactivated them one by one, and it appears that the Xstore Core plugin is causing the issue. When I deactivate it, the website functions correctly.

If we deactivate the Core plugin, half of the website’s functionality will not work. so please help us fix this issue ASAP because we need to go live tomorrow at any cost.

Please, contact administrator
for this information.

#404337 Copied Theme version: 9.3.14

4 Answers

Tony Rodriguez

Support staff

July 12, 2024 at 12:19

Hello, @Mohammed Abrar,

Thank you for reaching out to us with your concern.

1/ We kindly remind you to consistently utilize the most recent versions of the XStore theme and the XStore core plugin to ensure optimal performance and security. You can find the update history and additional details at the following link: [XStore Update History](https://xstore.8theme.com/update-history/).

For guidance on how to update the theme, please refer to our documentation here: [Theme Update Guide](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/).

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best regards,
The 8Theme Team

#404379 Copied

Mohammed Abrar

Participant

July 29, 2024 at 10:39

Hello,

We’ve attempted to optimize our website, but we’ve noticed that the pages using the xstore core widget are taking an excessive amount of time to load and are difficult to edit. We deactivated all other third-party plugins and found that everything was functioning properly, indicating that the xstore plugins (xstore core) are causing the issue. This is resulting in a loss of clients for us. Please investigate and resolve this issue with the plugin and work on optimizing our website.

Please contact administrator
for this information.

#407538 Copied

Mohammed Abrar

Participant

July 29, 2024 at 10:45

Hello,

We have Xstore widgets installed in our home. Please check the slow loading and try to resolve the issue.
https://uniletstores.com/home/

#407541 Copied

Luca Rossi

Support staff

July 29, 2024 at 15:08

Dear Mohammed Abrar,

We have noticed that your website currently has a high number of active plugins. To enhance your site’s performance, we recommend deactivating any plugins that are not essential, retaining only those that are necessary for your operations.

Additionally, we suggest experimenting with the WP-Rocket plugin, which can significantly improve your site’s efficiency. You can find detailed guidance on optimizing WP-Rocket settings with XStore here: [WP-Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/).

Another excellent resource is the HummingBird Pro plugin, which becomes available upon upgrading to Smush Pro. For more information, please visit: [Hummingbird Performance Plugin](https://wordpress.org/plugins/hummingbird-performance/).

We also recommend converting all your images to the WebP format, a feature available in Smush Pro, to further enhance your site’s loading speed.

Please note that website speed optimization falls outside the standard scope of support services we offer. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team.

#407614 Copied
Tagged: improve site performance, optimize woocommerce themes, slow website solutions, website speed issues, woocommerce wordpress themes, wordpress plugin troubleshooting, xstore-core-plugin
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