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XStore Core Plugin No Access after changing XStore Theme

This topic has 6 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

JODI96

Participant

October 27, 2023 at 10:53

Ich have a problem with the XStore Core Plugin. I had a problem that my Website was broken after changing the from a XStore Theme to another XStore Theme. I was able to connect over ftp and renamed my Xstore Theme to something else. After renaming it i could access to my WP again. Now i have the problem that i cant access the Plugin anymore. I get the Error i don’t have the rights to access. What went wrong?

Please, contact administrator
for this information.

#371754 Copied Theme version: 5.2.2 WooCommerce version: 8.2.1

5 Answers

JODI96

Participant

October 27, 2023 at 11:55

Login:

Please contact administrator
for this information.

#371756 Copied

Rose Tyler

Support staff

October 27, 2023 at 12:35

Hello, JODI96,

Thank you for contacting us and for using XStore.

1/ We can’t connect using the FTP access you provided. Please check it.

2/ “i cant access the Plugin anymore” – what do you exactly mean and want to do?
Have you edit files of the plugin?
When you re-upload plugin files all is correct.

3/ “my Website was broken after changing the from a XStore Theme to another XStore Theme” – describe this situation in more detail, please. When you upload on the site (Appearance > Themes) XStore theme (which can be downloaded from https://www.8theme.com/downloads ) all is fine?

Kind Regards,
8theme team

#371762 Copied

JODI96

Participant

October 27, 2023 at 12:53

Hello thanks for the answer.

1. I just tried it with FileZilla CopyPaste and it worked can you try again?
2/3. I did not edit the file of the plugin. We had a Theme installed from XStore. That Theme worked fine. After a while we decidet to change the theme to try something new. I imported a new Theme over the XStore Plugin. After importing the Theme I tried to activate the theme and the whole Website went down I could not access my Website anymore. The backend did also not work (WP-Backend Menu). I had a critical Error. This was the Errorlog of my server:

See Private->>>

I tried to access with FTP with FileZilla and that worked. I searched for the Theme i imported and renamed it so Worpress takes the fallbacktheme from standartwordpress theme (Twenty Twenty-One). After that i could access to my wp again. Only 1 problem. The XStore Core Plugin does not show on my WP-Menu. I tried to reinstall de Plugin and the theme. I still dont see the XStore Menu. When i try to access the XStore Control Panel over the Plugin Menu. I get an error that i do not have the rights to enter this page. If you login to my website you could try it yourself. Just navigate to my plugins to the Xstore core Plugin -> Control Panel and you get the error. The plugin is installed but no Menu on the side:

Let me know if you need more information.

Thanks

Please contact administrator
for this information.

#371768 Copied

JODI96

Participant

October 27, 2023 at 13:04

I changed something in my ftp login for international access maybe that was the problem.
Now you should be able to access

#371771 Copied

Rose Tyler

Support staff

October 27, 2023 at 13:46

Hello, JODI96,

XStore Core plugin can’t work correctly without the XStore theme, it was created for this theme only.
We’ve uploaded XStore to your site via Appearance > Themes.
Please check now.

If you want to import a new demo version, please delete the old demo content first – https://prnt.sc/4ECvcZr0cPE9

Kind Regards,
8theme team

#371777 Copied
Tagged: access issues, changing xstore theme, theme update problems, woocommerce plugin troubleshooting, wordpress woocommerce themes, xstore theme solutions, xstore-core-plugin
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XStore Core Plugin No Access after changing XStore Theme

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