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Xstore costumizer infinite loading screen

This topic has 12 replies, 5 voices, and was last updated 3 weeks, 4 days ago ago by Rose Tyler

devssoft

Participant

February 11, 2025 at 11:21

Unfortunately i experience the same costumizer issue , its not loading!

Files is visible for topic creator and
support staff only.

#434025 Copied Theme version: 9.4.7

11 Answers

Tony Rodriguez

Support staff

February 11, 2025 at 11:51

Hello, @devssoft,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins -clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#434028 Copied

devssoft

Participant

February 11, 2025 at 11:59

It doesnt work when im using your theme

Please contact administrator
for this information.

#434031 Copied

devssoft

Participant

February 11, 2025 at 14:38

Did you came up with a solution? Because i have to inform my client as soon as possible

#434064 Copied

Luca Rossi

Support staff

February 12, 2025 at 07:06

Dear @devssoft,

We hope you are doing well.

Would it be possible for you to allow us to disable all third-party plugins on your website?

Additionally, we kindly request temporary FTP access so that we can investigate the issue and determine how we can assist you.

For FTP access, we require the following details:

– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you need any assistance in generating these credentials, we recommend reaching out to your hosting provider, who will be able to guide you through the process.

Please let us know if you have any questions. We appreciate your cooperation and look forward to assisting you.

Best regards,
8Theme Team

#434098 Copied

devssoft

Participant

February 12, 2025 at 14:32

I need you please to be careful because its a live e-shop.Im providing you the ftp access, thank you.

Please contact administrator
for this information.

#434142 Copied

Luca Rossi

Support staff

February 14, 2025 at 08:20

Dear @devssoft,

We have thoroughly reviewed the error logs and did not find any issues.

Could you kindly confirm if you previously translated certain Customizer settings (such as Color/Background Color) from the XStore theme into Greek?

We appreciate your assistance and look forward to your response.

Best regards,
The 8Theme Team

#434294 Copied

devssoft

Participant

February 14, 2025 at 08:24

Hello , no it wasnt translated!

Thanks.

#434295 Copied

Rose Tyler

Support staff

February 16, 2025 at 13:41

Hello, devssoft,

We sincerely apologize for the delay in our response. Our specialist has conducted certain technical checks on your website.

Kindly clear your cache and review the results now. Additionally, could you please confirm whether our assumption is correct that a different theme was previously used on your website?

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme’s Team

#434463 Copied

Jack Richardson

Support staff

February 16, 2025 at 13:45

Dear @devssoft,

We hope you are doing well.

Please check the Customizer now. We sincerely apologize for the delay in our response. We needed additional time to thoroughly investigate the fixes of your website’s Customizer, which required significant effort to identify the root cause.

In summary, the Customizer was set to ‘draft’ mode, which prevented it from loading correctly. We have now adjusted the settings accordingly, and everything should be functioning as expected. Kindly review it at your convenience.

Should you have any further questions or require any assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

#434464 Copied

devssoft

Participant

February 17, 2025 at 09:17

Thanks a lot for your hard work! Have a good day!

#434525 Copied

Rose Tyler

Support staff

February 17, 2025 at 13:19

Dear @devssoft,

You’re welcome!

Warm Regards,
The 8Theme Team

#434572 Copied
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