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Xstore – Countdown – problem with display on iOS

This topic has 12 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

Jan Mikolajek

Participant

December 14, 2021 at 11:13

Hello,
I found a problem with countdown (from theme Xstore), countdown works fine on Windows and Android, but it doesn’t work on iOS – users only see 0.
I am attaching screenshots (1. is correct, 2. iOS device)

https://img.onl/HFwEoX
https://img.onl/2FwNIs

Thanks you,
Jan

Please, contact administrator
for this information.

#311826 Copied Theme version: 8.0.10.

11 Answers

Olga Barlow

Participant

December 15, 2021 at 00:54

Hello,

1) provide us with link to the product with the mentioned issue.
2) Provide us with WP Dashboard access to your site to check the issue in more detail.

Regards

#311899 Copied

Jan Mikolajek

Participant

December 15, 2021 at 06:01

Hello,
links and access are int the private content area.
Countdown is on the homepage.

Please contact administrator
for this information.

#311932 Copied

Olga Barlow

Participant

December 15, 2021 at 15:10

Hello,

Got it. Provide us with FTP access, please. We need that to fix the error.

Regards

#312016 Copied

Jan Mikolajek

Participant

December 15, 2021 at 17:37

FTP access is in private content area

Please contact administrator
for this information.

#312043 Copied

Olga Barlow

Participant

December 16, 2021 at 10:11

Hello,

Thank you. Seems it’s related to date format of the Safari browser, it’s different than FF or Chrome and it causes issue for the countdown script. I passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#312122 Copied

Olga Barlow

Participant

December 22, 2021 at 15:15

Hello,

Check now, please.

Regards

#312802 Copied

Jan Mikolajek

Participant

December 22, 2021 at 16:58

Hi,
it still doesn’t work -> only zeros are shown on iOS(Chrome, Safari). At least on the iPhone. it works well on android. I can’t verify on the Mac.

#312821 Copied

Olga Barlow

Participant

December 22, 2021 at 20:43

Hello,

It works ok on Mac https://prnt.sc/2423qhf
We’ll try to find iPhone tomorrow to check why the issue is still there.

Regards

#312871 Copied

Jan Mikolajek

Participant

January 7, 2022 at 08:00

Hello, some new informations?

#313908 Copied

Rose Tyler

Support staff

January 9, 2022 at 10:30

Hello,

Sorry for such a long delay in answering. I’ve sent a reminder for our technicians team, one of them will give an answer after the weekend.

Regards

#313996 Copied

Olga Barlow

Participant

January 19, 2022 at 17:26

Hello,

Could you, please, tell us what version of iPhone do you use that you see the mentioned issue?

Regards

#314770 Copied
Tagged: countdown, display, template, woocommerce, wordpress, xstore
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