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XStore css issue in shop categories - by gimmyp

This topic has 21 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

gimmyp

Participant

May 3, 2021 at 10:27

Hi,
I found an issue with stylesheet on shop categories page.

When i browse categories, site load pages with partial stylesheet

You can find the issue also when test site with pingdom or gtmetrix on a page like:

https://riccacristallerie.it/vendita-online/servizi-per-la-tavola/

So, if you test the main shop page, https://riccacristallerie.it/oggettistica-di-lusso/ there aren’t any issue

How can i solve this problem?

Thanks in advance

#286193 Copied Theme version: 7.2.8 WooCommerce version: 5.7.1

20 Answers

Olga Barlow

Participant

May 5, 2021 at 15:04

Hello,

Could you, please, tell me your actions to reproduce the mentioned issue? Because I don’t see problem with the mentioned category https://prnt.sc/12j0fie

Regards

#286457 Copied

gimmyp

Participant

May 5, 2021 at 19:55

Try to go at this page

https://riccacristallerie.it/vendita-online/outdoor/

with firefox, safari, chrome on desktop and mobile, you can see the issue

#286529 Copied

Olga Barlow

Participant

May 5, 2021 at 20:26

Hello,

Looks ok https://prnt.sc/12je62s

Regards

#286541 Copied

gimmyp

Participant

May 6, 2021 at 09:22

I’ve solved in that page by deleting custom css from xstore theme options panel.

But now the issue persist on pages:

https://riccacristallerie.it/vendita-online/servizi-per-la-tavola/posateria/
https://riccacristallerie.it/vendita-online/decorazioni-per-la-casa/cornici/

Edit: Activating your Fronted Optimized CSS options i’ve solved The page cornici but now issue still looking on posaterie

Please, view as soon as possible and test on all main browsers

#286580 Copied

gimmyp

Participant

May 6, 2021 at 14:16

Nothing. Now issue appear on

https://riccacristallerie.it/vendita-online/servizi-per-la-tavola/accessori-tavola/
https://riccacristallerie.it/vendita-online/outdoor/

Please update me asap

#286601 Copied

Olga Barlow

Participant

May 6, 2021 at 14:22

Hello,

Got it. Provide us with WP Dashboard and FTP access to your site. Don’t clear the site cache, our developers need to study the issue, cache clearing fixes the problem for some time but it will appear again. So, don’t clear the cache to allow them to check!

Regards

#286603 Copied

gimmyp

Participant

May 6, 2021 at 15:09

Accesses sended in pvt content area

Please contact administrator
for this information.

#286611 Copied

Olga Barlow

Participant

May 6, 2021 at 16:55

Hello,

Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#286623 Copied

Rose Tyler

Support staff

May 8, 2021 at 10:25

Hello,

We have done some changes. Please try to clear cache/cdn and check/monitor now.
Let us know.

Regards

#286826 Copied

gimmyp

Participant

May 9, 2021 at 17:06

All Departments menu show opened and empty. Why?

#286901 Copied

Rose Tyler

Support staff

May 10, 2021 at 06:38

Hello,

Thanks for the reply. I’ve passed it to our developers. I will let you know their answer.

Regards

#286929 Copied

gimmyp

Participant

May 10, 2021 at 09:25

Please use new ftp access we have changed server

Please contact administrator
for this information.

#286948 Copied

Rose Tyler

Support staff

May 10, 2021 at 15:21

Hello,

We can’t connect, please check – https://prnt.sc/12rk71b

Regards

#286973 Copied

gimmyp

Participant

May 10, 2021 at 16:22

Sorry, try with

Please contact administrator
for this information.

#286982 Copied

Olga Barlow

Participant

May 11, 2021 at 09:55

Hello,

Thank you. Check now.

Regards

#287053 Copied

gimmyp

Participant

May 11, 2021 at 13:36

I see problem yet.

#287086 Copied

Olga Barlow

Participant

May 11, 2021 at 18:21

Hello,

Clear the browser cache and check again.

Regards

#287140 Copied

gimmyp

Participant

May 12, 2021 at 08:11

https://riccacristallerie.it/vendita-online/libri/

Old Problem Appears Yet

#287190 Copied

gimmyp

Participant

May 12, 2021 at 12:54

Now we have database error, what’s happening?

#287265 Copied

Olga Barlow

Participant

May 12, 2021 at 13:32

Hello,

1) Check the styles again, please.
2) Contact your hosting provider to find out why you have DB errors.

Regards

#287273 Copied
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