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Xstore customizer not working after update

This topic has 6 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

  • Avatar: Fasih Ali
    Fasih Ali
    Participant
    December 22, 2021 at 15:32

    The customizer section has not been working since the last two updates.
    I disabled all 3rd party plugins and it still didn’t work. If I disable xstore core plugin it starts working. Please help.
    Screenshot of customizer not working

    #312805 Copied Theme version: 8.0.11 WooCommerce version: 6.0.0
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2021 at 15:40

    Hello,

    Thanks for using our theme and for contacting us.
    Have you saved options as “Draft”?
    Provide temporary wp-admin access, via the Private Content area, so we can take a closer look.

    Regards

    #312806 Copied
    Avatar: Fasih Ali
    Fasih Ali
    Participant
    December 22, 2021 at 17:22

    I am not sure what you mean by saving options as drafts but theme options are also not loading. I am providing temporary access.

    Please contact administrator
    for this information.
    #312823 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 22, 2021 at 18:41

    Hello,

    Don’t save options like Draft, publish options https://prnt.sc/241mj9f

    Regards

    #312842 Copied
    Avatar: Fasih Ali
    Fasih Ali
    Participant
    December 22, 2021 at 19:46

    The link you have shared is loading properly.

    #312856 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 22, 2021 at 20:27

    Hello,

    Check this one https://gyazo.com/21fb535e2d93af40f519b233ca892423

    Regards

    #312863 Copied

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