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Xstore Display issue - by Snap Sebbata - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

Snap Sebbata

Participant

February 6, 2021 at 23:01

Hello, I configured my theme correctly, I spent hours doing it then, I do not know what happened but, my whole site has changed I lost the logo, menu, the display , the footer, the elements of the imported demo; the last manimpulation before the disaster (installation and activation of the jetpack, configuration of the woocommerce store …) can you take a look and tell me what it takes to fix this thank you in advance

Please, contact administrator
for this information.

#272830 Copied Theme version: 7.2.4.1

5 Answers

Rose Tyler

Support staff

February 7, 2021 at 09:27

Hello,

Do you have a backup? Here is what I can see on your site – https://gyazo.com/722ac07859a510381c49019b5d09a5d4 Is it incorrect?
Have you tried to disable jetpack?
I am not sure what caused the mentioned situation. Try to check the server error log.

Regards

#272846 Copied

Snap Sebbata

Participant

February 7, 2021 at 14:52

Thank you very much for your answer, I got my backup, (this is what you have in your screnshot) and I lost a lot of unsaved data. Now i noticed a display issue on the right sidebar, at the level of “my account”, the alignments are stuck on the left, and at the level of the “newsletter” in popup, it has cut it, we do not see it in full, the background of the testimonial has also disappeared and the “Call us any time” is shifted up too, have you an idea where it comes from ?

#272883 Copied

Rose Tyler

Support staff

February 7, 2021 at 15:11

Go to Theme Options and click on Publish.
Could you provide temporary wp-admin access?

Regards

#272889 Copied

Snap Sebbata

Participant

February 7, 2021 at 22:11

Thank you, you’re right it works with theme option, for my first problem I should have waited for your answer before going back to an old version 🙁

Please contact administrator
for this information.

#272942 Copied

Olga Barlow

Support staff

February 8, 2021 at 13:51

Hello,

Your header and footer look ok. If you had completely different settings then restore the backup and reply back with FTP access to your site. We’ll update the theme and check what was the reason of the issue.

Regards

#273054 Copied
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