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Xstore Elementor Swiper carousel arrows are not working?

This topic has 10 replies, 3 voices, and was last updated 17 hours, 50 minutes ago ago by Luca Rossi

Nicolo

Participant

December 26, 2024 at 17:22

Hi

The arrows are all of a sudden not working after updates of the theme.

Seems like i need to disable a “upgrade swiper library” to inactive?

But i cannot find it in the elementor settings?

How can we fix this issue? For a quick and effective troubleshooting process i have added the wp login credentials in the private area. Feel free to have a look.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#428821 Copied Theme version: 9.4.6

9 Answers

Tony Rodriguez

Support staff

December 27, 2024 at 05:44

Hello, @Nicolo,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website and are pleased to inform you that we did not encounter any issues. The XStore Elementor Swiper carousel arrows appear to be functioning correctly.

For your reference, we have recorded a video demonstrating this. You can find the video link in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#428839 Copied

Nicolo

Participant

December 27, 2024 at 17:36

Hi

This is the error message from the Xstore elementor widget:

“This position only works when the Upgrade Swiper Library feature is set to inactive.”

And it is not functioning as it should. The settings are marked as “show always” – right now its only showing on hover.

And the settings are also marked as “show outside the content area” – but right now it is inside the content area.

Additionally, the error message persists, indicating the isse is still there.

How fix this? Feel free to temporarly change the site to english to check the settings and the error message. (screenshotet with red arrow pointer)

Files is visible for topic creator and
support staff only.

#428922 Copied

Tony Rodriguez

Support staff

December 28, 2024 at 06:09

Hello, @Nicolo,

Thank you for your response.

Please provide us with FTP access in private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#428934 Copied

Nicolo

Participant

December 28, 2024 at 13:30

Hello

Sure, its added to the private content area!

Regards

Please contact administrator
for this information.

#428968 Copied
Luca Rossi

Support staff

December 31, 2024 at 09:49
Dear Nicolo,

We hope this message finds you well.

We would like to inform you that the “Upgrade Swiper Library” setting has been removed, as the Elementor plugin now utilizes the latest version of the Swiper library starting from version 3.20.x. For your reference, you can find more details in the following developer updates:

– https://developers.elementor.com/elementor-3-20-developers-update/
– https://developers.elementor.com/elementor-3-26-developers-update/

Additionally, we have confirmed that the “Middle Outside” setting for arrows is not functioning correctly on our end as well.

To resolve this issue, we recommend adding the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body .middle-inbox .swiper-entry .swiper-button-next, body .middle-inbox.swiper-entry .swiper-button-next { right: -100px !important; } body .middle-inbox .swiper-entry .swiper-button-prev, body .middle-inbox.swiper-entry .swiper-button-prev { left: -100px !important; } body .middle-inbox .swiper { overflow: inherit; } body .middle-inbox .swiper-slide:not(.swiper-slide-active) { opacity: 0; visibility: hidden; }

We hope this solution addresses the issue effectively. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team
#429162 Copied
Nicolo

Participant

January 2, 2025 at 10:53

So is this issue permanent?

Or will it be resolved in the next theme update?

I imagine a lot of your customers are using the slider widget, so maybe there are alot experiencing this issue.

Let me know if it will be fixed as i prefer to not add any new code to the site cause of performance.

Thanks!

#429301 Copied

Luca Rossi

Support staff

January 3, 2025 at 05:10

Dear Nicolo,

Thank you for reaching out to us. We would like to inform you that this issue is scheduled to be resolved in one of our upcoming updates.

Should you have any further questions or concerns, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#429391 Copied

Nicolo

Participant

February 18, 2025 at 14:39

Hi

I have updated the theme and woocommerce and elementor,

But the issue still persist?

How can we fix this, its been almst 1 & 1/2 month now.

Thank you

Files is visible for topic creator and
support staff only.

#434670 Copied

Luca Rossi

Support staff

February 21, 2025 at 10:02

Dear Nicolo,

Our development team is actively working on resolving this issue.

We appreciate your patience and will keep you updated on any progress.

Best regards,
The 8Theme Team

#434953 Copied
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