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Xstore Email builder - by cloudtechltd - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

cloudtechltd

Participant

September 25, 2021 at 11:24

Hi

I am using Local Pickup Plus plugin, but on the order email it show only Free Pickup Location it should also show the location Name.

See the screenshot below:
https://paste.pics/E0ENM

https://paste.pics/E0ENY

As for the SKU instead of showing the Variable SKU is it possible to show the Main Product SKU ??

Thank You

#303447 Copied Theme version: 8.0.6 WooCommerce version: 5.6

9 Answers

Rose Tyler

Support staff

September 25, 2021 at 15:48

Hello,

How does it work when our mail builder is disabled?
Have you tried to contact support of the plugin?

Regards

#303465 Copied

cloudtechltd

Participant

September 27, 2021 at 08:15

Hi Rose,

If we disabled your mail builder we get the following information below the order details:
Free Pickup Location
Pickup Location: ACS Agios Nikolaos
Address: Riga Feraiou 3 Limassol

See the screenshot below:

http://paste.pics/E0RQM

Thank You

#303544 Copied

Rose Tyler

Support staff

September 27, 2021 at 09:37

Hello,

Provide URL of your site, temporary wp-admin and FTP access. I will ask our developers to check what can be done to help you

Regards

#303568 Copied

cloudtechltd

Participant

September 27, 2021 at 09:44

Thank You Rose

Please contact administrator
for this information.

#303569 Copied

Rose Tyler

Support staff

September 27, 2021 at 10:05

Hello,

What is URL of the site? Do you have a staging/test site (full copy of the live site)?

Regards

#303573 Copied

cloudtechltd

Participant

September 27, 2021 at 10:11

Yes we have

Thank You

Please contact administrator
for this information.

#303576 Copied

Olga Barlow

Support staff

September 27, 2021 at 13:49

Hello,

Contact plugin author to find out which hook do they use to display that information and then add the Hook element to your email content https://prnt.sc/1ttq68e and choose the necessary hook https://prnt.sc/1ttqaoq that plugin author tells you. Try to make the order after that and check the email.

Regards

#303636 Copied

cloudtechltd

Participant

September 27, 2021 at 20:45

Hello Olga,

I sort out the Free Pickup Location, Thank You

But how to modify the SKU ?? instead of showing the Variable SKU in the Order email to show the main SKU Product.

Thank You

#303699 Copied

Olga Barlow

Support staff

September 28, 2021 at 14:32

Hello,

Unfortunately, there is no such option in our theme to choose what type of SKU to show there. It displays the variation SKU because WooCommerce adds the variation SKU by default for the product you bought.

Regards

#303752 Copied
Tagged: best selling themes, e-commerce solutions, easily customizable, high quality, user friendly, woocommerce, xstore email builder
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