Xstore Email Builder Not Working When Delivered

This topic has 4 replies, 3 voices, and was last updated 1 weeks, 5 days ago ago by Jack Richardson

  • Avatar: Grace
    Grace
    Participant
    November 11, 2024 at 09:14

    When I send an email, it looks like this: https://imgur.com/a/xF62aDw

    Rather Than this: https://imgur.com/a/VkMTOMj

    Content is visible for topic creator and
    support staff only.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2024 at 10:19

    Hello, Grace,

    Thank you for reaching out to us.

    1/ Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/ https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Best Regards,
    8Theme’s Team

    Avatar: Grace
    Grace
    Participant
    November 11, 2024 at 10:23

    Hi. Thanks for the response. I don’t have third party plug ins that concern mail/newsletters and I don’t think it’s elementor.

    Also, the product widget doesn’t work.

    image: https://imgur.com/a/ufMYRsp

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 11, 2024 at 16:20

    Dear @Grace,

    I hope this message finds you well.

    Kindly refer to the following response: https://www.8theme.com/topic/email-template-not-showing-images-on-mobile-devices/#post-410694. It appears that the issue with images not displaying in your email templates may be due to the use of the .webp format. This format is not always supported in email clients, which could be causing the display problems.

    Additionally, please note that the product grid in the template editor is a placeholder. If there are no products matching the relevant query, the corresponding element will not be displayed in the content.

    Should you need further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

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