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XStore Email Bulder Emails don’t show woocommerce product image

This topic has 4 replies, 2 voices, and was last updated 9 months ago ago by Rose Tyler

Classic Nutrition

Participant

February 21, 2024 at 18:29

Hi, I just setup the XStore Email Builder and realized that it’s not showing the woocommerce product images in the email. Upon inspect the received email, I can see that there’s a clickable anchor tag there which takes me to the product page but no image inside that anchor tag.

#384266 Copied Theme version: 9.2.7

3 Answers

Rose Tyler

Support staff

February 22, 2024 at 08:39

Hello, Classic Nutrition,

Thank you for reaching out to us with your concern regarding the XStore Email Builder. We understand how important it is for your emails to display product images correctly, and we apologize for any inconvenience this issue may have caused.

To address your issue with the utmost efficiency, we kindly request additional information. Could you please provide us with a video recording illustrating the problem and the steps you are taking? Furthermore, we would appreciate it if you could grant us temporary access to your website’s wp-admin.

Please reply to this message with the requested information, and we will do our utmost to resolve this matter promptly. Your satisfaction is our top priority, and we are here to help you every step of the way.

Best Regards,
8Theme’s Team

#384313 Copied

Classic Nutrition

Participant

February 23, 2024 at 19:57

I am unable to record a video of the issue but I have however created a new user account for you and added the server and credentials in the Private Content Area of this message.

To recreate this issue yourself, go-to the X-Store Email Builder -> Emails, edit any email or one of type “Order in progress” which emails the user their order confirmation as well as the order summary with pictures. At the edit page, you can send a test email to yourself, I hope this will help you better debug the issue. I’ve tried to do everything I could and can’t seem figure this out.

I’m helpless at this point and any help would be appreciated in this matter, thank you for your prompt reply.

Regards,
Classic Nutrition

Please contact administrator
for this information.

#384606 Copied

Rose Tyler

Support staff

February 25, 2024 at 09:58

Hello,

We appreciate your prompt response.

Please check the Private Content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#384665 Copied
Tagged: email issues, woocommerce product image, woocommerce solutions, wordpress themes, wordpress troubleshooting, xstore email builder
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