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XStore Facebook or Google Login Not Working

This topic has 12 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

Dimitris

Participant

August 13, 2024 at 19:38

Hello,
After checking the following topics “XStore Facebook or Google Login Not Working” & “Facebook / Google Login not working. Error encountered and Message to try again later.” still the problem has not be solved can you please check it?

Files is visible for topic creator and
support staff only.

#410132 Copied

11 Answers

Rose Tyler

Support staff

August 14, 2024 at 08:04

Hello, Dimitris,

Thank you for reaching out to us.

Please provide screenshots of your settings for Facebook / Google Login via the Private Content area, and temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#410157 Copied

Dimitris

Participant

August 14, 2024 at 09:52

Hello, Bellow the information that you need,
we will setup only google.

Please contact administrator
for this information.

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support staff only.

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Andrew Mitchell

Support staff

August 14, 2024 at 11:12

Hello, Dimitris,

I hope this message finds you well. We are currently experiencing difficulties connecting via the provided FTP credentials. Could you please verify the access details at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

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support staff only.

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Dimitris

Participant

August 14, 2024 at 12:03

Hello bellow the details.

Please contact administrator
for this information.

#410208 Copied

Andrew Mitchell

Support staff

August 14, 2024 at 13:50

We are currently experiencing difficulties connecting to the FTP server. Could you please verify the server’s status at your earliest convenience? Additionally, it would be helpful if you could attempt to connect to the FTP using FileZilla and confirm that the credentials provided are accurate.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#410233 Copied

Dimitris

Participant

August 15, 2024 at 15:52

Hello, i am sorry for the inconvenience bellow the correct information

Please contact administrator
for this information.

#410375 Copied

Andrew Mitchell

Support staff

August 16, 2024 at 16:09

Hello, Dimitris,

We regret to inform you that the access issues have not yet been resolved. We are diligently working to rectify the situation and will keep you updated on our progress.

Best regards,
The 8Theme Team

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support staff only.

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Dimitris

Participant

August 16, 2024 at 20:17

Hello again,
Sorry for the inconvinence But I think now you should have access

Please contact administrator
for this information.

#410499 Copied

Andrew Mitchell

Support staff

August 17, 2024 at 13:00

Hello, Dimitris,

Thank you for providing the access credentials. We kindly request that you deactivate the CDN, as we are currently unable to see the changes in the files.

Best Regards,

8Theme’s Team

#410540 Copied

Dimitris

Participant

August 17, 2024 at 15:52

Hello,
I have deactivated thw CDN so you can see the changes immediately

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Andrew Mitchell

Support staff

August 19, 2024 at 08:35

Hello, Dimitris,

Thank you for providing the necessary access and for disabling the SDN, which has enabled us to identify that the issue originates from the responses from Google or Facebook. It appears that they are not verifying the requests from your site.

Could you please verify if the correct user credentials and secret codes are being used? Note that after any modifications in the API panels, it is essential to regenerate these codes.

Additionally, the use of proxy servers might be contributing to this issue, but we recommend checking the accuracy of the codes first.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#410690 Copied
Tagged: fix wordpress woocommerce login, solve xstore login issues, troubleshooting woocommerce facebook login, woocommerce google login problem, wordpress templates login fail, xstore facebook login issue, xstore google login not working
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