Return to previous page

Xstore giving error in my woocomerce please help me

This topic has 8 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

Aman

Participant

September 14, 2022 at 10:40

xstore giving error in my woocomerce please help me

Please, contact administrator
for this information.

#334034 Copied Theme version: 7.4 WooCommerce version: 6.4

7 Answers

Rose Tyler

Support staff

September 14, 2022 at 11:10

Hello,

Thanks for using our theme and for contacting us.
Our developers working on compatibility with the latest woocommerce version.
You can downgrade WC version – https://prnt.sc/9zDbDPn58IxX https://wordpress.org/plugins/woocommerce/advanced/ or wait for the next theme update, it will be released soon.
Next time, do not update WC before the theme update, here is our changelog – https://xstore.8theme.com/update-history/ with info about compatibility.

Regards

#334036 Copied

Aman

Participant

September 14, 2022 at 11:36

ok so there is no error from my side right
https://prnt.sc/_Zyn09zh9ymt

then why its APPREAING

#334039 Copied

Rose Tyler

Support staff

September 14, 2022 at 12:24

It is because of your custom changes in the child theme. If you are not using the child theme, delete the files. Clear and correct child theme you can find – https://www.8theme.com/documentation/docs/child-theme/

Please note that the child theme does not inherit theme options if you enable that, you need to import them from the parent theme.
Go to Theme Options > Import/Export > download the export file. After that install the correct child theme > enable it and go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that.

Regards

#334044 Copied

Aman

Participant

September 14, 2022 at 19:34

if i dont do this all will my website stop working bcz i m having alot data and customization in my website and i dont want to loose it

#334093 Copied

Rose Tyler

Support staff

September 15, 2022 at 09:06

Hello,

You need to use child theme only in case you want to make custom changes in files, because changes in parent theme files will be lost after the update. If you do not make changes in files, the child theme is not required. The parent theme is activated on your site, so to solve this problem – https://prnt.sc/odO3QLj_1OeH delete your custom child theme. Please note that we are not responsible for custom changes that you do in the child theme.
If you are worried about losing data while doing any actions with the child theme, create a full backup to be able to restore the site from backup if something goes wrong.

Regards

#334136 Copied

Aman

Participant

September 17, 2022 at 12:19

what do u mean now i need to install my website again and now i need to do all customization again really ?

kindly fix it bro i already given access of site in previous messege i want it to be fixed

https://prnt.sc/Meg-hvrGBMPe

becuase of this my website is getting slow please help me

#334359 Copied

Rose Tyler

Support staff

September 19, 2022 at 08:33

Hello @Aman,

Sorry, but your reply is unclear to me.

About this – https://prnt.sc/xHY6ggdNu5L5, it comes from your changes in the child theme. We are not responsible for custom changes that you do in the child theme.

About your screenshot https://prnt.sc/Meg-hvrGBMPe , Reduce initial server response time– contact your hosting provider, because it is server-side; Eliminate render-blocking resources and Reduce unused CSS – you may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/ ; Reduce unused JavaScript – https://web.dev/unused-javascript/?utm_source=lighthouse&utm_medium=lr (disable unrequired plugins).

Regards

#334440 Copied
Tagged: error, help, template, woocommerce, wordpress, xstore
Viewing 8 results - 1 through 8 (of 8 total)