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XStore hotspot element position is not correct on the frontend

This topic has 8 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

arms

Participant

March 27, 2023 at 11:23

The hotspot dot item position is different in the elementor and frontend.

So when it looks like all elements are in place in the front end elements appear in different positions. I tried changing Hotspot settings but did not find how to fix this problem.
The image is a full with( tried other options to)

#351399 Copied Theme version: .9.0.5 WooCommerce version: 7.5.1

7 Answers

Rose Tyler

Support staff

March 27, 2023 at 12:23

Hello, Arms,

Thank you for contacting us and for using XStore.

Please provide the URL of your site via the Private Content area.

In order to assist you further, please provide screenshots of the problem and temporary WordPress admin access.

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

We look forward to helping you.

Kind Regards,
8theme team

#351409 Copied

arms

Participant

March 27, 2023 at 13:39

Just open the Home page and open the same page via elementor and check hotspot dots possition.

Thanks

Please contact administrator
for this information.

#351418 Copied

Rose Tyler

Support staff

March 27, 2023 at 15:30

Hello, Arms,

Thank you for your response.

Please clear the cache and check now.

Kind Regards,
8theme team

#351431 Copied

arms

Participant

March 28, 2023 at 10:53

All information in private message

Please contact administrator
for this information.

#351495 Copied

Rose Tyler

Support staff

March 28, 2023 at 12:13

Hello, Arms,

Thank you for the response.

1/ This is independent of our theme.
Is there a reason you are using large png images, but not jpg? Try to use https://png2jpg.com/ and then compare the file size of the images.

2/ Please edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable.
Let us know the result.

Kind Regards,
8theme team

#351508 Copied

arms

Participant

March 28, 2023 at 14:23

Message inside private.

Please contact administrator
for this information.

#351529 Copied

Rose Tyler

Support staff

March 28, 2023 at 15:20

Hello, Arms,

We’ve disabled the lightbox that comes from our theme (Theme Options > WooCommerce > Single Product Builder > Gallery > Lightbox > Off), and the back background persists.
To check it the situation is related to our theme, you can temporarily activate the default WooCommerce theme – Storefront, and check how it works then.

Kind Regards,
8theme team

#351538 Copied
Tagged: frontend, hotspot, position, theme, woocommerce, wordpress, xstore
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