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Xstore Linked Variations product appears unavailable and I cannot move it

This topic has 10 replies, 2 voices, and was last updated 48 minutes ago ago by Andrew Mitchell

LVRB

Participant

April 13, 2025 at 05:35

Hello,
I tried Linked Variations, the products linked fine but on the product page the variation selector appears crossed out (like it was out of stock) and at the bottom under the size attribute.

I need that when linking the products, the linked attribute appears above the attribute that acts as a variation and that it is also not crossed out as if it were not available.

I also need the bought together function to be applied to variable products to encourage sales,

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9 Answers

Andrew Mitchell

Support staff

April 14, 2025 at 12:20

Hello, LVRB,

Thank you for providing the examples and access.

The issue appears to be caused by incorrect product settings.
Please note that the products used for linked variations should be set as simple products, not variable ones. You will need to change the product types accordingly.

Best regards,
8Theme Team

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LVRB

Participant

April 14, 2025 at 15:49

Hello,

What I need is to create each product with its size variation, so it must be a variable product, but I also want the color of the product to appear with linked variation, that is, to create the product separately by color and that each of them also have its own stock by size.

example:

T-shirt with the same design, different color (linked variation is the color)

variations:

black t-shirt
size S,M,L

blue t-shirt
size S, M

red t-shirt
size S,M,L,XL

As it is the same t-shirt design, it is linked to the same product where you can choose the color and each color has its own size variations.

I attach a video explaining how it works

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Andrew Mitchell

Support staff

April 15, 2025 at 16:09

Hello, LVRB,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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LVRB

Participant

April 15, 2025 at 17:23

Hello!

I send you the accesses.

Remember that in order not to affect the main site, we are doing the tests on the test site, so once you find the solution we must implement it on the main site.

Thanks!

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Andrew Mitchell

Support staff

April 16, 2025 at 13:01

Hello, LVRB,

Unfortunately, the FTP access is not working. Please find the details in the attached files.

Best regards,
The 8Theme Team

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LVRB

Participant

April 16, 2025 at 13:06

Hi! Please check de private area.

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Andrew Mitchell

Support staff

April 17, 2025 at 09:52

Hello, LVRB,

We kindly ask you to disable the server caches and CDN, as we are currently unable to see the results of the changes we are implementing.

Thank you for your assistance.

Best regards,
8Theme Team

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LVRB

Participant

April 17, 2025 at 15:39

Hello! Developer mode has already been activated to implement the changes on the main site.

Capture attached.
Please let me know so I can activate it later.

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Andrew Mitchell

Support staff

April 18, 2025 at 11:46

Dear LVRB,

We kindly ask you not to enable developer mode, and to completely disable CDN and caching.

Best regards,
The 8Theme Team

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