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Xstore Media Carousel not working properly

This topic has 6 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

Giffy Exclusive Store

Participant

March 11, 2025 at 16:07

Xstore Media Carousel not working properly because i scroll the top carousel, at the same time bottom carousel also scrolling. here i attached that demo link

https://www.giffypawsitivetails.com/test/

Please, contact administrator
for this information.

#436920 Copied Theme version: 9.4.8

5 Answers

Rose Tyler

Support staff

March 11, 2025 at 17:08

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#436938 Copied

Giffy Exclusive Store

Participant

March 12, 2025 at 13:43

check

Please contact administrator
for this information.

#437052 Copied

Jack Richardson

Support staff

March 13, 2025 at 15:39

Dear @Giffy Exclusive Store,

We would like to inform you that the latest patch (##9486871) has been successfully activated on your website. You can view the details here: https://prnt.sc/iGa-yRDaomZT.

Kindly check the media carousels to ensure everything is functioning correctly.

For more information about the XStore Patcher, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#437209 Copied

Giffy Exclusive Store

Participant

March 13, 2025 at 16:26

how you clear this issue , step step can explain

#437227 Copied

Jack Richardson

Support staff

March 13, 2025 at 16:40

Hello @Giffy Exclusive Store
Those changes were made globally in our XStore Core files so it will be included in next theme update too.
Kind regards, Jack Richardson
The 8theme’s team

#437230 Copied
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