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Xstore mobile amp not showing shipping option to customer

This topic has 13 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

WEB081

Participant

September 29, 2021 at 09:21

I am having a fresh issue with the amp mobile version not showing shipping options to customers who make purchases on the website. here screenshot https://prnt.sc/1u28clh and here admin showing shipping is active https://prnt.sc/1u28ug7. please help me resolve it quickly bcos customers are complaining already and some do not want to pay for shipping

Please, contact administrator
for this information.

#303858 Copied Theme version: 8.0.7 WooCommerce version: 5.7

12 Answers

Olga Barlow

Support staff

September 30, 2021 at 14:16

Hello,

Could you, please, provide us with correct FTP access? Because we can’t connect to your FTP using host you provided https://prnt.sc/1u857a9

Regards

#304021 Copied

WEB081

Participant

October 3, 2021 at 16:59

ftp login details in private content, customer is already complaining very much… resolved asp

Please contact administrator
for this information.

#304367 Copied

Olga Barlow

Support staff

October 4, 2021 at 14:56

Hello,

Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

Regards

#304427 Copied

WEB081

Participant

October 11, 2021 at 09:17

it is more than a week since you pass this issue to your developer team and yet there have not fix it… pls what is happening… customer are complaining of shipping option not displaying on the mobile amp view… i need quick respond

#305126 Copied

Olga Barlow

Support staff

October 11, 2021 at 15:46

Hello,

Take our apologies for the delay but our developers have a lot of requests.
Disable AMP plugin till we fix the issue. Sorry for the inconvenience.

Regards

#305186 Copied

WEB081

Participant

October 17, 2021 at 22:33

it will take a month to check and fix shipping price not displaying at checkout for customer?????????????????????????????????

#305677 Copied

Olga Barlow

Support staff

October 18, 2021 at 14:08

Hello,

I’m very sorry for this. I’ll do my best to speed up the process.

Regards

#305737 Copied

WEB081

Participant

October 20, 2021 at 10:16

I have been very patient for two weeks now and change as reflected on the shipping price display on the mobile version of nonsmanonline.com
you promise to fix it??????????? when… is affecting my business

#305930 Copied

Olga Barlow

Support staff

October 20, 2021 at 13:18

Hello,

Disable XStore AMP plugin and shipping will be there. Enable plugin once we release with fix of this issue.

Regards

#305965 Copied

Olga Barlow

Support staff

November 4, 2021 at 09:46

Hello,

We have released a new update for the XStore AMP version. Please, remove the plugin and install it again from XStore > Plugin Installer.

Regards

#307596 Copied

WEB081

Participant

November 4, 2021 at 15:55

U and ur support team are very useless, I have post and ask for support theme for a month ago and u are replying me now… Well I have removed ur theme from my website and I will request for refund shortly… Bcos it doesn’t server me…

#307638 Copied

Olga Barlow

Support staff

November 4, 2021 at 16:16

Hello,

Our developers were working on the XStore AMP plugin update. We informed you about the update once released. Anyway, the theme works even without the AMP plugin, so why did you decide to switch to another theme? What other issues did you face with our theme?

Regards

#307646 Copied
Tagged: best selling themes, customer experience, persuasive, shipping option, woocommerce, xstore mobile amp
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