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Xstore not responsive - by ochieng - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 4 years, 3 months ago ago by John Holden

ochieng

Participant

September 6, 2020 at 10:23

Hello, my Xstore site is not responsive, i the mobile view looks fine on desktop when i reduce the width of browser, but completely fails on mobile, im using banners with masks on a three column row

Please, contact administrator
for this information.

#250650 Copied Theme version: 7.03.0 WooCommerce version: latest as of now

13 Answers

Rose Tyler

Support staff

September 6, 2020 at 10:33

Hello,

Thanks for using our theme.
As I can see, it works according to your settings. Do you want to set 3 banners in 1 row on mobile? Then set these settings for 3 columns – https://prnt.sc/ucej8x

Regards

#250651 Copied

ochieng

Participant

September 6, 2020 at 11:08

Hello yes please i would like the three banners to show on mobile, stacked responsively one on top of the other, i have the banners placed on a three column row, i just want basic responsiveness. Yes they are on a three column row.

Kindly note that the banners are not even showing correctly

on one of my other pages, images are not even showing on the screen on mobile
https://www.armdeot.world/?page_id=6518

Please contact administrator
for this information.

#250656 Copied

ochieng

Participant

September 6, 2020 at 11:15

View mobile screen shots

Please contact administrator
for this information.

#250657 Copied

Rose Tyler

Support staff

September 6, 2020 at 12:16

Hello,

Every column has Responsive settings, set them as was shown https://prnt.sc/ucej8x
I can see images on mobile – https://prnt.sc/ucfn4u https://prnt.sc/ucfn9m Try to clear the cache of your mobile browser.

Regards

#250660 Copied

ochieng

Participant

September 6, 2020 at 14:21

It doesnt work i have reinstalled the demo from scratch made a new page and its still not working, image is not showing on mobile

Please contact administrator
for this information.

#250665 Copied

ochieng

Participant

September 6, 2020 at 14:23

im reinstalling using elementor let me see if that will work

#250666 Copied

ochieng

Participant

September 6, 2020 at 14:56

SO i can confirm that images are not showing using elementor as well on mobile, i have confirmed with my client as well, this issues is critical i need it solved urgently, kindly assist.

I am afraid to continue working on the site and this issue may not be solved.

I have given you admin access, can you kindly install the theme using my purchase number and set it up so that it works, i beleive i followed all the steps necessary for a proper installation.

Please contact administrator
for this information.

#250667 Copied

ochieng

Participant

September 6, 2020 at 14:57

Sent you the wrong link, use this

Please contact administrator
for this information.

#250668 Copied

ochieng

Participant

September 6, 2020 at 15:11

Also kindly check the console error

http://www.armdeot.world/wp-content/uploads/elementor/css/global.css

results in this

Not Found

The requested URL was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an Error Document to handle the request.

This is a clear bug in your template installation

Kindly assist

#250670 Copied

ochieng

Participant

September 6, 2020 at 15:13

I have cheked the path on my cpanel file manager and the elementor css file is missing, could this be the same issue even with wpbakery ? I need a working installatoin asap, i need to use wpbakery, kindly setup a bug free installaion using wpbakery for me so i can finish this job.

Thanks

#250671 Copied

ochieng

Participant

September 6, 2020 at 15:35

Mybad, i have seen the CSS file, so not sure what the issue is

#250672 Copied

ochieng

Participant

September 6, 2020 at 17:29

It works now after setting up SSL, i guess some of the calls required https on the address, im not sure but it works anyway.

#250676 Copied

John Holden

Support staff

September 7, 2020 at 05:21

Hi,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

Regards,
Hung PD

#250692 Copied
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