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Xstore not sending email on order creation

This topic has 2 replies, 2 voices, and was last updated 57 seconds ago ago by Rose Tyler

  • Avatar: riddlezitindustries
    riddlezitindustries
    Participant
    February 24, 2025 at 13:40

    When a user makes an order the system does not create an email automatically anymore
    I dont know if this is related to the xstore woo update not working relating to my previous ticket
    but only sends email when you request it to be regenerated from the actual order

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    #435166 Copied Theme version: 9.4.1
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 24, 2025 at 15:37

    Hello,

    Thank you for reaching out to us.

    Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
    Let us know the results of the tests.

    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
    We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    The 8Theme Team

    #435188 Copied
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